Integrating Operations into Planning and Programming

Communicating TSMO

Analysis and Performance Measurement

Regional Collaboration and Coordination

Organizing for Operations

Transportation Systems Management and Operations (TSMO) Plans

Congestion Management Process (CMP)

Regional Concept for Transportation Operations (RCTO)

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Policy and Regulations

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Designing for Operations

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Traffic Signal Programs

Corridor Management

Active Transportation and Demand Management

Transportation Demand Management

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Communicating TSMO

Strong leadership support, and collaboration among a range of partners, can help agencies effectively deploy Transportation Systems Management and Operations (TSMO). TSMO typically involves integrating a range of strategies, technologies, data, and partnerships, and a mindset to determine the best way to optimize the mobility and reliability of the existing system with limited resources. This approach integrates TSMO throughout agency processes and includes involvement from other units such as planning and design and other programs such as safety and construction. It also engages external partners such as metropolitan planning organizations, local agencies, and incident responders.

Effective ongoing communication about TSMO can help operations champions and staff gain leadership support, and increase buy-in and collaboration with other units and programs within the DOT and with external partners. TSMO communication and outreach can also increase support from legislators and the public.

Communication about TSMO may include:

  • Explaining what TSMO is and its benefits
  • Making the business case for TSMO solutions
  • Explaining how TSMO can support agency goals and good stewardship of public resources
  • Highlighting the benefits and impact of operations on the broader organization
  • Establishing linkages to the efforts of other DOT units and partners
  • Sharing TSMO success stories

Links to performance monitoring and management can also be useful to gaining leadership and decision-maker support, as well as that of partners.


  • Business Case Primer: Communicating the Value of TSMO: Tips for developing compelling and effective messaging about why TSMO is an important part of any DOT's mission.
  • CEO Briefing Book on Effective Operations Improvement Strategies (HTML, PDF 1.7 MB): Project success stories from the implementation of operational improvements for a range of state and regional contexts across the United States.
  • Does Travel Time Reliability Matter? Outreach material dedicated to communicating the importance of travel time reliability and TSMO to a non-technical audience.
  • Mainstreaming TSMO: An article from FHWA's Public Roads magazine that highlights how State DOTs are building effective TSMO programs with the support of SHRP2 products.
  • Presentation Materials: Presentations geared toward chief executive officers (CEOs) and senior managers of State DOTs and metropolitan planning organizations (MPOs) about the value of mainstreaming TSMO as a core mission, business practice, and investment priority in their organizations and regionally.
    • State DOT Presentation (HTML, PDF 2.9 MB, PPTX 1.5 MB)
    • MPO Focused Presentation (HTML, PDF 1.7 MB, PPTX 3.7 MB)
    • Presentation Guide: Helps presenters better understand and articulate the concepts in the State DOT and MPO-focused presentations.
  • Examples: