An important first step to integrating management and operations (M&O) into planning is to establish goals that focus on the efficient and reliable management and operation of the transportation system. A goal is a broad statement that describes a desired end state. In the metropolitan or statewide transportation planning process, goals stem from the values inherent in the area’s vision. A transportation plan may identify an overarching M&O goal or a set of M&O goals that are broad but address different aspects of transportation systems management and operations, such as transportation system reliability, efficiency, quality of service, and travel options. The plan also may identify a wide range of other goals relating to issues such as improving transportation safety, security, and the environment.
Sample operations-focused goals include:
- "Improve the reliability and safety of the transportation system" – 2030 San Diego Regional Transportation Plan
- "Reduce congestion by making the transportation infrastructure more efficient." – Destination 2030, Long Range Plan for the Delaware Valley