SHRP2 Operations in the 21st Century DOT – Meeting Customers Needs and Expectations - Presentation Guide
This document is the presentation guide in support of the accompanying PowerPoint presentation entitled “Operations in the 21st Century – Meeting Customer Needs and Expectations.” This is an update to the presentation developed under SHRP2 Project L31, Reliability Workshops for State and Public Sector Managers. The update to the presentation reflects the requirements contained in MAP-21, recent enhancements in various operational strategies (e.g., Active Transportation and Demand Management – ATDM), and the needs of the joint FHWA / AASHTO deployment of SHRP2 Organizing for Reliability, including “lessons learned” from the pilot Capability Maturity Model (CMM) activities.
With respect to the latter, an Implementation Assistance Program (IAP) is underway to help transportation agencies in deploying new products developed under the second Strategic Highway Research Program (SHRP2). Twenty-seven “lead adopters” were selected for the first round of assistance opportunities for the SHRP2 Organizing for Reliability. The process and activities associated with this two- to three-year implementation effort is shown in Figure 1.
These presentation materials are intended to help support these CMM activities in all four phases, starting with the initial engagement and subsequent meetings with an agency’s senior leadership and decision makers (e.g., DOT Secretary / CEO, chief engineer, budget and programming director, maintenance head, other executive staff) during the Outreach and Assessment phases. The presentation materials may also be used as one of the activities and supporting “tools” during the implementation phase to help mainstream operations into the agency’s institutional framework. The presentation materials, along with a companion presentation geared more towards MPOs, are included in the Tool Kit developed for this CMM-related effort.
The material is geared towards presentation to the chief executive officers (CEOs) and senior managers of state departments of transportation (DOTs), showing the value of mainstreaming operations as a core mission, business practice, and investment priority in their respective agencies. Not only can senior leadership provide valuable input to the process; but they are also the ones that must ultimately approve and subsequently promote any changes to the institutional framework – and the associated staffing and budgets – in support of enhanced operations. Additionally, the presentation materials may also be used as a tool to discuss the importance of operations to middle management and other DOT staff (e.g., maintenance staff, planning and budgeting, design) during the implementation phase as may be appropriate. It is also envisioned that the presentation materials will prove useful in other efforts to advance operations (e.g., for communicating with the public and other stakeholders).
The overall goal of these presentation materials is two-fold. The first is to promote an understanding and appreciation for what Transportation Systems Management and Operations (TSMO – simply referred to as “operations” in the presentation) can do to help a DOT meet today’s many challenges and improve the transportation network. The executive audience needs to understand policy-related issues and basic concepts in order to become advocates for operations.
The second hoped-for result is that the executive(s) will then task their senior staff to formalize operations as a core DOT program and an on-going focus within the agency and the region. In this context, the executive should:
This presentation has been created to address transportation operations at a high level that is relevant to most, if not all, state DOTs. The presentation slides are sequentially ordered in this document and include the following information for each1:
The presenter should use and convey the information included in the “Description” and “Key Points” as appropriate to the audience. Local examples and updates as a result of on-going activities should also be considered as identified in “Other.”
The executive sessions should be planned for opportunities that relate to elected/appointed officials natural “turf” and appropriate time – for example, state DOT senior staff and directors’ meetings, state legislature transportation committee meetings, or conference venues (AASHTO, NCSL, NACO, APWA, etc.).
The presenter(s) should have credibility with the target audience. This suggests some sort of peer relationship (e.g., the presenter was once a DOT executive) or acknowledged leader in the field of operations. The presenter should also interject personal anecdotes and local examples as appropriate (e.g., “You are already providing this operations strategy.”). As such, it is important in preparation for the session that the presenter(s) familiarize themselves with a general understanding of the state or region of interest (target), as well as offering real-life examples from other states/regions.
The presentation slides are organized as follows:
A key point to make is that of all the states that have embraced operations, not a single state has been able to do it without the CEO’s support. They do not need to be champions; but they do need to be enablers of a proactive formal operations program with a goal of continuous improvement.
Modifying the Presentation
The presentation, as described herein, will likely take 40 – 45 minutes followed by questions and discussions (i.e., an hour). However, experience has shown that DOT executives are often very busy with many other issues and priorities demanding their attention. It may be that only 15 to 30 minutes is available for the presentation and subsequent discussion. Accordingly, this presentation should be viewed as a “menu” of slides that can be modified, edited, rearranged, and otherwise tailored such that it is relevant to the audience, the DOT’s operational situation, the presentation environment, and the allotted timeframe.
One potential example of a shorter presentation is provided below, showing the most essential slides and other potential slides, some of which may be added depending on the specific operations programs within the agency and the interest of the target audience.
Given that transportation systems management and operations is constantly evolving, this presentation is intended to be a “living document”, with updates provided as may be required to reflect the state-of-the-practice (e.g., changes in Federal legislation and policy, findings and lessons learned from the on-going CMM activities, evaluations of operations strategies). Moreover, should any presenter identify materials and information that should be included in the presentation materials, or develop a modified order of the slides that has proven beneficial, please contact Steve Clinger of FHWA at Stephen.Clinger@dot.gov. These additional tools will also be included in subsequent updates as appropriate.
A history of the presentation versions and the major changes made for each version update is provided below.
DOT CEO Presentation Version Control
United States Department of Transportation - Federal Highway Administration