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About the Office of Operations

Transportation Operations are the intentional strategies, tools, and real-time actions needed for the system to serve all road users safely and reliably as it was planned, invested, designed, constructed, and maintained.

The Federal Highway Administration (FHWA) Office of Operations provides national leadership for the management and operation of the surface transportation system. The office is responsible for FHWA's efforts in the areas of transportation systems management and operations, managing disruptions to operations, innovative operations strategies, connected vehicles and other emerging technologies, freight management and operations, and other program and grants delivery.

Martin C. Knopp is the FHWA Associate Administrator for Operations.

• Operations Organizational Structure
  
• This is Operations
• Operations Program Areas
  
  • Current Program Activities Report
• Operations Leadership/Contacts
  

Operations Organizational Structure

The full Office of Operations organization chart, with contact information for all employees, may be found here: Operations Office/Team Chart.

The programs shown below initiate policies and programs, training, technology transfer, technical support, and relevant products and services to advance the operational practices and capabilities of State and local transportation agencies

The Office of Operations, Technical Service Team for Operations, and Research and Development Office collaborate to provide technical assistance and programs to FHWA field and program offices.

This is Operations

Operations is focused on the fulfillment of the prior decisions that planners, designers, constructors, maintenance crews, and safety specialists envisioned for the real-time user experience. Operations is about fulfilling the safety and reliability of the system in real-time. The maximum capacity of the road segment is predominately determined by the planning and design decisions based on safety and function, with quality of construction, maintenance, and operations efforts contributing of limited degree to overall throughput, speeds, and recurring congestion outcomes.

Various strategies, tools, and actions that comprise operations are generally outlined under the overarching framework of Transportation Systems Management and Operations, or TSMO, which is the term of art used among industry practitioners. TSMO includes strategies, tools, and actions such as traffic detection and surveillance, corridor management, freeway management, arterial management, active transportation and demand management, work zone management, emergency management, traveler information services, congestion pricing, parking management, automated enforcement, traffic control, commercial vehicle operations, freight management, and coordination of highway, rail, transit, bicycle, pedestrian operations, roadway weather management, intelligent transportation systems, communication networks, and information sharing systems.

Operations Program Areas

• Arterial Management
  • Access Management
  • Operations Asset Management
  • Traffic Signal Timing
• Corridor Traffic Management
• Congestion Pricing
  • Value Pricing Pilot Program
• Connected/Automated Vehicles and Emerging Technologies
• Crowdsourcing for Advancing Operations
• Emergency Transportation Operations
• Facilitating Integrated ITS Deployment
• Freeway Management
• Freight Analysis
• Freight Infrastructure
• Freight Operations and Technology
• Freight Professional Development
• Manual on Uniform Traffic Control Devices
• Organizing and Planning for Operations
• Performance Measurement
• Real Time Traveler Information
• Road Weather Management
• Traffic Analysis Tools
• Traffic Incident Management
  • Planned Special Events Traffic Management
• Transportation Demand Management
• Vehicle Size and Weight
• Work Zone Management

Office of Operations Research and Development

Office of Operations Technical Service Team

Intelligent Transportation Systems/Joint Program Office

Operations Leadership/Contacts

The FHWA Office of Operations is managed by the following individuals:

Office of Operations
Associate Administrator: Martin C. Knopp

Senior Advisor: Ewa Flom
Number: 202-366-1559

Freight Management and Operations
Director: Caitlin Hughes
Number: 202-493-0457

Transportation Management
Director: Valerie Briggs
Number: 202-366-6726

Transportation Operations
Acting Director: Kevin Sylvester
Number: 202-366-6726

Operations Resource Team
Team Leader: Barry Zimmer
Number: 202-366-4082

U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
Mail Stop: E86-205
1200 New Jersey Avenue, SE
Washington, DC 20590