Office of Operations
photos of traffic merging onto congested highway, congestion in snowstorm, variable message sign, cargo, variable speed limit sign in a work zone, and a freeway at night
21st century operations using 21st century technologies

About the Office of Operations

The Federal Highway Administration's (FHWA) Office of Operations provides national leadership for the management and operation of the surface transportation system. The office is responsible for FHWA's efforts in the areas of congestion management, Intelligent Transportation Systems (ITS) Deployment* , traffic operations, emergency management, and freight management and operations.

Martin Knopp is the Associate Administrator for Operations.

*Information about ITS Research and ITS related knowledge resources are available from the ITS Joint Program Office within the Research and Innovative Technology Administration. [Return to note *.]

Operations Organizational Structure


Organization Chart

The full Office of Operations organization chart, with contact information for all employees, may be found here: Operations Office/Team Chart.

The programs shown below initiate policies and programs, training and technology transfer to advance the operational practices and capabilities of State and local transportation agencies. The programs also provide State and local transportation agencies with relevant products and services, as well as technical support and assistance.

The Office of Operations, Technical Service Team for Operations, and Research and Development Office collaborate to provide technical assistance and programs to FHWA field and program offices.

21st Century Operations Using 21st Century Technologies

The Federal Highway Administration has identified congestion as one of its priority areas. To address this priority area, the FHWA's Office of Operations has recently begun an initiative to reduce highway congestion through better operating the highway network. This initiative builds on the thought that we can do more to operate the transportation system so that it performs better to meet customer expectations regardless of the demands placed on it. Better approaches to operations on the transportation network is a viable and effective strategy to help improve traffic flow and meet growing travel demands. As better operations becomes a strategy more fully applied to transportation, it will require rethinking of how services are delivered to those who depend on the transportation system. Effectively addressing the congestion problem will hinge on the ability to reshape traditional transportation organizations into "21st century operations agencies using 21st century technologies".

The program areas within the Office of Operations are helping to change the mindset of traditional transportation organizations by developing and implementing programs, training, and tools to support:

  • National recognition of the importance of operations,
  • Institutional and regional change to enhance operations, and
  • Advancements in 21st century operations.

The Operations Story (HTML, PDF 991KB) provides further information on what the Office of Operations is doing to support 21st century operations using 21st century technologies.

Operations Program Areas

Office of Operations Research and Development

Office of Operations Technical Service Team

Operations Leadership/Contacts

The Program Offices and the Operations Support Team are lead by the following Office Directors:

Office of Operations
Associate Administrator: Martin Knopp
Main Office Number: 202-366-9210
Fax: 202-366-3225

Freight Management and Operations
Director: Caitlin Hughes
Main Office Number: 202-493-0457
Fax: 202-366-3225

Transportation Management
Director: Valerie Briggs
Main Office Number: 202-366-6726
Fax: 202-366-3225

Transportation Operations
Director: Mark Kehrli
Main Office Number: 202-366-6726
Fax: 202-366-3225

Operations Support Team
Team Leader: Barry Zimmer, 202-366-4082
Fax: 202-366-3225

U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
Mail Stop: E86-205
1200 New Jersey Avenue, SE
Washington, DC 20590

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