Traffic Incident Management
Various traffic incident management scenes - heavy traffic after accident, traffic planning, police car blocking road, overturned car on bridge, detour, rescue workers.
Office of Operations 21st Century Operations using 21st Century Technologies

Welcome to Traffic Incident Management (TIM)

What's New

Integrating Computer-Aided Dispatch Data with Traffic Management Centers Primer

The Integrating Computer-Aided Dispatch Data with Traffic Management Centers Primer describes how integrating data from law enforcement and public safety computer-aided dispatch systems with transportation operating systems can improve incident response, help to save responder lives, and improve safety for travelers on the network.

Disaster Recovery Reform Act Section 1209 (Contraflow Provision) - State of the Practice in Selected Locations

Section 1209 of the Disaster Recovery Reform Act of 2018 asked FHWA to examine existing guidance related to evacuation routes. The Disaster Recovery Reform Act Section 1209 (Contraflow Provision) - State of the Practice in Selected Locations report focused on the use of contraflow (or reverse-laning operations) during emergencies. Multiple State DOTs were interviewed to determine the state of the practice of contraflow use.

TIM Responder Training

Congrats to Texas, the first state to conduct virtual TIM Train the Trainer sessions. Congrats to Maryland and Georgia for also hosting virtual TIM sessions.

View the list of state contacts for upcoming TIM training.

Traffic incidents are unplanned roadway events that affect or impede the normal flow of traffic. Traffic incidents increase the likelihood of secondary crashes and pose a threat to the safety of incident responders as well as the traveling public. Incidents affect travel reliability, commerce, and transportation system performance. One of the essential responsibilities of transportation and public safety agencies is to ensure the safe and quick clearance of traffic incidents.

TIM consists of a planned and coordinated multi-disciplinary process to detect, respond to, and clear traffic incidents so that traffic flow may be restored as safely and quickly as possible. Effective TIM reduces the duration and impacts of traffic incidents; improves the safety of motorists, crash victims, and emergency responders; and reduces the frequency of secondary crashes.

The goal for the FHWA TIM Program is to continuously improve the safety of responders and road users, the reliability of travel, and the efficiency of incident and emergency response through institutionalization of TIM programs. To achieve this goal, the FHWA TIM Program focuses on five tracks:

  • National Leadership and TIM Organization
  • Data and Performance Management
  • Research and Development for Technology, Tools, and Practice Innovation
  • Training, Education, and Outreach
  • Policies, Procedures, and Laws

The TIM Program is housed in the FHWA's Office of Transportation Operations under the Associate Administrator for Operations.

Comments and Suggestions

We welcome comments and suggestions. Please address your comments and suggestions to:

Paul Jodoin
Office of Operations, Federal Highway Administration
Department of Transportation
202-366-5465
Paul.Jodoin@dot.gov

James Austrich
Office of Operations, Federal Highway Administration
Department of Transportation
202-366-0731
James.Austrich@dot.gov

Joseph Tebo
Office of Operations, Federal Highway Administration
Department of Transportation
202-366-9242
joseph.tebo@dot.gov