Office of Operations
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21st century operations using 21st century technologies

Business Process Frameworks for Transportation Operations

Traffic Management Capability Maturity Framework Tool

Welcome to the Traffic Management Capability Maturity Framework (CMF) tool. This framework is intended for agencies or regions to assess current capabilities with respect to traffic management. When the current capabilities are determined, the tool provides a list of concrete actions for agencies to raise their capabilities to the desired levels


The framework looks at the agency's ability to monitor and control traffic and the road network including the centers that coordinate traffic information. Broadly, the framework assesses the capability to efficiently manage the movement of traffic on streets and highways and includes corridor management approaches.

The capability levels and the actions are focused on defining the assessments from a traffic manager's perspective. The actions may require other agencies to be the responsible party, which is intended to foster multi-agency collaboration and dialogue about traffic management at the regional level.

Use this framework if:

  • You are considering Integrated Corridor Management (ICM) or Active Transportation and Demand Management (ATDM) applications in your region
  • You are changing or reviewing Traffic Management Center (TMC) operations and performance

Who should be involved?

  • City and state traffic managers in the region
  • Selected group of traffic operators
  • MPO representatives
  • Law enforcement representatives
  • Transit operators


Select the link below to access the Traffic Management CMF tool. Please use a Web-browser with local storage and JavaScript capabilities such as Internet Explorer 9 and later, Chrome v33 and later, or Firefox v30 and later.



For more information on the Traffic Management CMF, please contact Jim Hunt at, (717) 221-4422.