Developing and Sustaining a Transportation Systems Management & Operations Mission for Your Organization: A Primer For Program Planning
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Contact Information: Operations Feedback at OperationsFeedback@dot.gov
![United States Department of Transportation Federal Highway Administration](images/ops_images/fhwalogo.jpg)
U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
FHWA-HOP-17-017
September 2017
Table of Contents
[ Notice and Quality Assurance Statement ] [ Technical Report Documentation Page ] [ Preface ] [ List of Acronyms ] [ Acknowledgments ]
Chapter 1. Introduction to Transportation Systems Management and Operations Program Planning |
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Purpose of this Primer |
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Who Should Use the Primer? |
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How to Use the Primer? |
Chapter 2. The Rationale for Transportation Systems Management and Operations Program Planning |
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Creating a Transportation Systems Management and Operations Mission |
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Sustaining and Institutionalizing the Transportation Systems Management and Operations Mission |
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Supporting Effective Program Delivery |
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Responding to Unique Needs and Issues |
Chapter 3. The Evolution and Current Practice of Transportation Systems Management and Operations Program Planning |
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Strategic Highway Research Program 2: Reliability Research and Self-Assessment Workshops |
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National Cooperative Highway Research Program Project 20-07/345 Program Planning and Development for Transportation Systems Management and Operations in State Departments of Transportation |
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National Cooperative Highway Research Program Project 20-07/365: Transportation Systems Management and Operations Program Planning – Experiences from the Second Strategic Highway Research Program Implementation Assistance Program |
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Leading State and Metropolitan Planning Organization Efforts |
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Development of this Primer |
Chapter 4. The Key Elements of Transportation Systems Management and Operations Program Planning |
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Three Key Elements: Strategic, Programmatic, and Tactical |
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Making the Key Elements Work Together: the Resulting Transportation Systems Management and Operations Program Plan |
Chapter 5. Strategic Elements: Setting Clear Direction and Common Understanding |
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Developing the Business Case for Transportation Systems Management and Operations. |
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Developing a Transportation Systems Management and Operations Vision and Program Mission |
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Developing Strategic Goals and Performance Objectives for Transportation Systems Management and Operations |
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Identifying Strategic Focus Areas and Priority Functions |
Chapter 6. Programmatic Elements: Organizing, Staffing, and Developing Processes to Advance Transportation Systems Management and Operations |
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Defining an Organizational Structure |
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Developing Transportation Systems Management and Operations Programmatic Objectives |
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Identifying Staffing and Workforce Development Needs |
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Transportation Systems Management and Operations Program Resource Management: Financial Resources, Planning, and Budgeting Processes |
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Developing Business Processes and Management Strategies |
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Promoting and Embedding a Transportation Systems Management and Operations Culture throughout Agency and Partner Business Practices |
Chapter 7. Tactical Elements: Identifying Priority Services, Activities, and Projects |
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Identifying Prioritized Services, Activities, and Projects |
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Defining Implementation Policies and Guidelines to Support Service Functions |
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Developing an Investment Plan or Financial Plan |
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Developing Annual Action Plans and Deployment |
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Tracking Progress: Performance Assessment |
Chapter 8. Ten Guiding Principles to Advance Transportation Systems Management and Operations Program Planning for Your Organization |
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Understand Motivation |
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Identify a Leader and Key Internal Partners |
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Develop a Clear Definition and Understanding of Transportation Systems Management and Operations |
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Establish Baseline Conditions/Conduct Self-Assessment |
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Identify What Expertise is Needed |
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Organize for Transportation Systems Management and Operations |
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Engage Key External Stakeholders |
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Look Ahead to Emerging Technologies and Innovations |
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Consider External Forces and Other Emerging Issues |
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Analyze and Evaluate Performance |
Chapter 9. Resources |
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Federal Highway Administration Resources |
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American Association of State Highway Transportation Officials and Transportation Research Board Resources |
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Sample Transportation Systems Management and Operations Program Plans and Related Documents |
Acknowledgments |
List of Figures
List of Tables