Office of Operations
21st Century Operations Using 21st Century Technologies

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This document is disseminated under the sponsorship of the department of transportation in the interest of information exchange. The United States Government assumes no liability for its contents or use thereof. This report does not constitute a standard, specification, or regulation.

The United States Government does not endorse products or manufacturers. Trade and manufacturers’ names appear in this report only because they are considered essential to the object of the document.


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Table of Contents

Chapter 1. Introduction

1.1   The Information-Sharing Situation Today

1.2   The Potential Value of Sharing Transportation-Related Information

1.3   Guidebook Content

Chapter 2. Missions and Characteristics

2.1   Roles and Characteristics

2.2   Statistics, Locations, Jurisdictions

2.3   Processes and Operations

2.4   System Capabilities and Resources

2.5   Information Managed and Exchanged

2.6   Communications Links

Chapter 3. Opportunities for Collaboration

3.1   Transportation-Related Information Managed/Used by TMCs

3.2   Transportation-Relevant Information Managed/Used by EOCs

3.3   Transportation-Relevant Information Managed/Used by FCs

Chapter 4. Challenges and Options for Information Exchange

4.1   Center/Stakeholder Policies and Regulatory Issues

4.2   Technical and Vulnerability Challenges

4.3   General Options and Principles to Address the Challenges

Chapter 5. Lessons Learned and Successful Practices

5.1   Lessons Learned

5.2   Successful Practices

5.3   TMCs, EOCs, and FCs Working Together

Chapter 6. Summary – Assessing the Value of TMC/EOC/FC Information-Sharing

Appendix A.   References

Appendix B.   TMC and FC Locations

Appendix C.   FC Key Data Sources

Appendix D.   Funding and Responsibility Chart of U.S. DOT, U.S. DOJ, DHS/FEMA

Appendix E.   FC Interoperability Challenges

Appendix F.   Top Sites to Benefit from Collaboration

Appendix G.   Technical Considerations and Vulnerability Improvements

Appendix H.   Inventory of Training Resources

List of Figures

Figure 1-1: Centers’ Links

Figure 2-1: FC Intelligence Process

Figure 2-2: VEOC SITREP Extract

Figure 3-1: Comparison of Typical TMC-EOC-FC Characteristics

Figure 5-1: RISS Regional Centers

Figure D-1: U.S. DOT, DHS, and U.S. DOJ Funding Diagram

List of Tables

Table 1-1: TMC Common Functional Areas

Table 1-2: EOC Common Functional Areas

Table 1-3: FC Common Functional Areas

Table 1-4: Common Information Types Across Centers

Table 2-1: Operations Management Center Descriptions

Table 2-2: FC Mission Areas

Table 2-3: FC Baseline Capabilities

Table 2-4: Urban vs. Rural TMCs

Table 2-5: Governmental Jurisdictions

Table 2-6: EOC Categories

Table 2-7: TMC Traffic Management

Table 2-8: Illustrative EOC Functions and Processes

Table 2-9: TMC Monitor Systems and Resources

Table 2-10: TMC Inform Systems and Resources

Table 2-11: TMC Control Systems and Resources

Table 2-12: TMC Indirect Functions Systems and Resources

Table 2-13: TMC Data Types and Sources

Table 2-14: EOC Data Types and Sources

Table 2-15: TMC Communications Summary

Table 2-16: Available EOC Communications Capabilities

Table 3-1: TMC Operational Information: Description and Potential Uses by EOCs and FCs

Table 3-2: TMC Records and Logs Information: Description and Potential Uses by EOCs and FCs

Table 3-3: TMC Physical Infrastructure Information: Description and Potential Uses by EOCs and FCs

Table 3-4: EOC Situational/Operational Information: Description and Potential Uses by TMCs and FCs

Table 3-5: EOC Records and Logged Information: Description and Potential Uses by TMCs and FCs

Table 3-6: FC Operational Information: Description and Potential Uses by TMCs and FCs

Table 5-1: Summary of Information-Sharing Methods by Surveyed Public Safety Entities

Table 5-2: Observed Best Practices for Emergency Integration

Table B-1: FC and RIC Locations and Functions Supported

Table D-1: Primary Federal Funding Sources for TMCs, EOCs, and FCs

Table F-1: Top Sites to Benefit from TMC-EOC-FC Collaboration

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations

1200 New Jersey Avenue, SE
Washington, DC 20590

June 2010
Publication #FHWA-HOP-09-003