Office of Operations
21st Century Operations Using 21st Century Technologies

Technical Report Documentation Page

1. Report No.


2. Government Accession No. 3. Recipient’s Catalog No.

4. Title and Subtitle

Information Sharing Guidebook for Transportation Management Centers, Emergency Operations Centers, and Fusion Centers

5. Report Date

June 2010

6.  Performing Organization Code

7. Author(s)

Nancy Houston, John Wiegmann, Robin Marshall, Ram Kandarpa, John Korsak, Craig Baldwin, Jeff Sangillo, Susan Knisely, Kevin Graham, Andrea Vann Easton

8. Performing Organization Report No.

9. Performing Organization Name and Address

Booz Allen Hamilton
8283 Greensboro Drive
McLean, Virginia 22102

10. Work Unit No. (TRAIS)


11. Contract or Grant No.


12. Sponsoring Agency Name and Address

Federal Highway Administration
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

Final Report

14. Sponsoring Agency Code


15. Supplementary Notes

Kimberly Vasconez, FHWA Team Leader, Emergency Transportation Operations, Contracting Officer's Technical Representative (COTR).

16. Abstract

This Guidebook provides an overview of the mission and functions of Transportation Management Centers, Emergency Operations Centers, and Fusion Centers. The Guidebook is focused on the types of information these centers produce and manage and how the sharing of such information among the centers can be beneficial to both the day-to-day and emergency operations of all the centers. There are some challenges to the ability to share information and these challenges and some options for addressing them are addressed in the Guidebook. The Guidebook also provides some lessons learned and best practices identified from a literature search and interviews/site visits with center operators.

17. Key Words

Transportation Management Center, Traffic Management Center, Transportation Operations Center, Emergency Operations Center, Fusion Center

18. Distribution Statement

No restrictions.

19. Security Classif. (of this report)


20. Security Classif. (of this page)


21. No. of Pages


22. Price

Form DOT F 1700.7 (8-72)        Reproduction of completed page authorized

June 2010
Publication #FHWA-HOP-09-003