History / Frequently
Asked Questions (FAQ)
On July 21, 2000 the Federal
Communications Commission (FCC) designated 511 as the single travel information
telephone number to be made available to states & local jurisdictions
across the country. The FCC ruling leaves nearly all implementation issues
& schedules to state & local agencies & telecommunications
carriers. There are no Federal requirements or mandates to implement 511.
Mindful of both the opportunity & challenge 511 presents, the American
Association of State Highway & Transportation Officials (AASHTO),
in conjunction with many other organizations including the American
Public Transportation Association (APTA) and the Intelligent
Transportation Society of America (ITS America), with support from
the U.S. Department of Transportation, established the 511 Deployment
Coalition. The goal of the 511 Deployment Coalition is "the timely
establishment of a national 511 traveler information service that is
sustainable and provides value to users." The intent is to implement
511 nationally using a bottom-up approach facilitated by information
sharing and a cooperative dialogue through the national associations
represented on the Policy Committee, the governing body of the program.
Frequently Asked Questions
(FAQ) - Some of the basic information and background about 511 is available
in this list of frequently asked questions.
Early Adopter Case Study Reports - The U.S. DOT commissioned seven
case study reports to gather some lessons from locations that had done
some early work toward planning and implementing 511 services. The overviews
and full reports are:
Federal Register Notices
