Office of Operations 511 Travel Information Telephone Services
Photo collage of 511 advertisements from Iowa, Minnesota, Florida, Montana and Virginia, and a photo of a man talking on a cellular telephone.
21st Century Operations Using 21st Century Technologies

Current Publications & Presentations

511 Deployment Coalition publishes "Implementation and Operational Guidelines for 511 Services" version 3.0. (HTML, PDF 920MB)

A series of Deployment Assistance Reports (DAR) has been published by the 511 Deployment Coalition to expand on the Guidelines and to address specific issues related to implementing 511 services.

Market-Ready Technologies flyer available for 511 Traveler Information

Model Deployment of a Regional, Multi-Modal 511 Traveler Information System (Electronic Document Library Number 14248 ) - This document presents the findings of the national evaluation of the 511 telephone traveler information system "Model Deployment" in Arizona. The United States Department of Transportation (U.S. DOT) National 511 Model Deployment supported a wide range of enhancements to the existing statewide Arizona 511 system, including the addition of several new types of information and significant redesign of the user interface.

Profiles of 511 Traveler Information Services Update 2009 (DOC 1.23MB) April 2009 - This update document was prepared by the Federal Transit Administration to increase public awareness, access, and knowledge of the transit content within existing 511 traveler information services.

Transit, Call Centers, and 511: A Guide for Decision Makers - TRB's Transit Cooperative Research Program (TCRP) Report 134 explores the operational characteristics of 511 telephone traveler information systems and examines how 511 systems interact with transit system call centers.

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