Office of Operations
21st Century Operations Using 21st Century Technologies

Peer Exchange Workshop on the "Perfect World of Measuring Congestion"
Workshop Summary Report

APPENDIX C: WHITE PAPERS

To stimulate discussion at the Workshop, four “white papers” on key performance monitoring and management topics were prepared and distributed in advance. These papers were not intended as an exhaustive treatment of the topics, but a discussion of important issues, question, and practices. The four white papers are as follows:

  1. Framework for Gauging State-of-the-Practice in Performance Monitoring and Management. This paper presents a framework that can be used to classify best practices in performance monitoring. The framework is based on these categories:

    1. Performance measures (content and form);
    2. Performance management (agency culture);
    3. Data used;
    4. Transportation modes;
    5. Facility and trip coverage; and
    6. Traveler preferences and tradeoffs consideration.
  2. Advancing Best Practices in Performance Monitoring: How and Where to Take the Next Steps? This paper described ways in which best practices in performance monitoring (in terms of data types, coverage, measures, etc.) could be further improved in the next five to ten years.

  3. Connecting the Dots: How to Better Link Project-Level Performance Monitoring to Policy-Level Performance Management? This paper outlined important considerations for performance monitoring and management at varying levels of detail to meet different decision-making needs.

  4. Operations Performance Management: How Should External Events and Trends be Considered? This paper identified the key external influences that may lead to fluctuations in performance measure values. These external influences include things like changes in travel demand, economy, development and land use patterns, housing cost and school quality, travel technology (e.g., connected vehicles or telecommuting), etc.

Office of Operations