Office of Operations
21st Century Operations Using 21st Century Technologies

Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Systems and Technology

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Contact Information:

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

United States Department of Transportation Federal Highway Administration logo.

April 2015

Table of Contents

Executive Summary



State of the Practice Findings for TSM&O Systems and Technology

ITS Architectures

Project Systems Engineering/Testing and Validation



State DOT and Regional Implementation Plan Priorities

Best Practices and National Needs

Chapter 1: TSM&O Capability Maturity Self-Assessment Program: General Background

1.1 TSM&O and the Capability Maturity Model

1.2 CMM Self-Assessment Workshops

1.3 The Capability Maturity Self-Assessment Framework

1.4 CMM Self-Assessment Workshops Analyzed

Chapter 2: Summary of All Capability Dimensions

2.1 Synergies among Dimensions of Capability

2.2 General Implementation Plan Priorities for All Six Dimensions

Business Processes

Systems and Technology

Performance Measurement


Organization and Staffing


Chapter 3: State of the Practice for the Systems and Technology Dimension

3.1 The Systems and Technology Dimension

3.2 Regional Architectures

3.3 Project Systems Engineering/Testing and Validation

3.4 Standards/Interoperability

Chapter 4: Relationships to Other Capability Dimensions

4.1 Synergy

4.2 Span of Control

Chapter 5: Implementation Plan Capability Improvement Actions

5.1 Improve IT/ITS Procurement

5.2 Assess/Update Regional/Statewide ITS Architecture/Deployment Plan

Chapter 6: Best Practice Examples

Chapter 7: Addressing Needs on the National Level

Chapter 8: References

Appendix: Steps to Implement Common Implementation Plan Priority Actions for Systems and Technology

List of Tables

Table 1.1 Self-Assessment CMM Workshop Locations Analyzed in this White Paper

Table 2.1 Workshop Self-Assessment Levels Distribution by Dimension (23 Workshops)

Table 3.1 Self-Assessment Workshop Levels of Capability Maturity for Systems and Technology

Table 7.1 Suggested National Activities to Support Improvements in Systems and Technology

List of Figures

Figure 2.1 Graph. Distribution of Self-Assessments (23 Workshops)

Figure 2.2 Graph. Synergy among Dimensions of Capability

Figure 3.1 Graph. Systems and Technology Compared to Other Dimensions of Capability

Figure 4.1 Graph. Key Synergisms between Systems and Technology and Other Dimensions

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