Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Collaboration

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Contact Information: OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
www.ops.fhwa.dot.gov

April 2015

Table of Contents

Executive Summary

Background

Scope

State of the Practice Findings for TSM&O Collaboration

General

Public Safety Agency Collaboration

Metropolitan Planning Organization/Regional Transportation Planning Agency/Local Government Collaboration

Public-Private Partnerships

Synergism

State DOT and Regional Implementation Plan Priorities

Best Practices and National Needs

Chapter 1: TSM&O Capability Maturity Self-Assessment Program: General Background

1.1 TSM&O and the Capability Maturity Model

1.2 CMM Self-Assessment Workshops

1.3 The Capability Maturity Self-Assessment Framework

1.4 CMM Self-Assessment Workshops Analyzed

Chapter 2: Summary of All Capability Dimensions

2.1 Synergies among Dimensions of Capability

2.2 General Implementation Plan Priorities for All Six Dimensions

Business Processes

Systems and Technology

Performance Measurement

Culture

Organization and Staffing

Collaboration

Chapter 3: State of the Practice for the Collaboration Dimension

3.1 The Collaboration Dimension

3.2 Public Safety Agency Collaboration

3.3 Metropolitan Planning Organization/Regional Transportation Planning Agency/Local Government Collaboration

3.4 Public-Private Partnerships

Chapter 4: Relationships to Other Capability Dimensions

4.1 Synergy

4.2 Span of Control

Chapter 5: Implementation Plan Capability Improvement Actions

5.1 Improve the Collaborative Aspects of Multiagency Transportation Incident Management

5.2 Other Forms of Collaboration

Chapter 6: Best Practice Examples

Chapter 7: Addressing Needs on the National Level

Chapter 8: References

Appendix: Steps to Implement Common Implementation Plan Priority Actions for Collaboration Dimension

List of Tables

Table 1.1 Self-Assessment CMM Workshop Locations Analyzed in this White Paper

Table 2.1 Workshop Self-Assessment Levels Distribution by Dimension (23 Workshops)

Table 3.1 Self-Assessment Workshop Levels of Capability Maturity for Collaboration

Table 7.1 Suggested National Activities to Support Improvements in Collaboration

List of Figures

Figure 2.1 Graph. Distribution of Self-Assessments (23 Workshops)

Figure 2.2 Graph. Synergy Among Dimensions of Capability

Figure 3.1 Graph. Collaboration Compared to Other Dimensions of Capability

Figure 4.1 Graph. Key Synergisms between Collaboration and Other Dimensions