Office of Operations
21st Century Operations Using 21st Century Technologies

Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Collaboration

Printable version [PDF 984 KB]
You may need the Adobe® Reader® to view the PDFs on this page.
Contact Information:

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

United States Department of Transportation Federal Highway Administration logo.

April 2015

Table of Contents

Executive Summary



State of the Practice Findings for TSM&O Collaboration


Public Safety Agency Collaboration

Metropolitan Planning Organization/Regional Transportation Planning Agency/Local Government Collaboration

Public-Private Partnerships


State DOT and Regional Implementation Plan Priorities

Best Practices and National Needs

Chapter 1: TSM&O Capability Maturity Self-Assessment Program: General Background

1.1 TSM&O and the Capability Maturity Model

1.2 CMM Self-Assessment Workshops

1.3 The Capability Maturity Self-Assessment Framework

1.4 CMM Self-Assessment Workshops Analyzed

Chapter 2: Summary of All Capability Dimensions

2.1 Synergies among Dimensions of Capability

2.2 General Implementation Plan Priorities for All Six Dimensions

Business Processes

Systems and Technology

Performance Measurement


Organization and Staffing


Chapter 3: State of the Practice for the Collaboration Dimension

3.1 The Collaboration Dimension

3.2 Public Safety Agency Collaboration

3.3 Metropolitan Planning Organization/Regional Transportation Planning Agency/Local Government Collaboration

3.4 Public-Private Partnerships

Chapter 4: Relationships to Other Capability Dimensions

4.1 Synergy

4.2 Span of Control

Chapter 5: Implementation Plan Capability Improvement Actions

5.1 Improve the Collaborative Aspects of Multiagency Transportation Incident Management

5.2 Other Forms of Collaboration

Chapter 6: Best Practice Examples

Chapter 7: Addressing Needs on the National Level

Chapter 8: References

Appendix: Steps to Implement Common Implementation Plan Priority Actions for Collaboration Dimension

List of Tables

Table 1.1 Self-Assessment CMM Workshop Locations Analyzed in this White Paper

Table 2.1 Workshop Self-Assessment Levels Distribution by Dimension (23 Workshops)

Table 3.1 Self-Assessment Workshop Levels of Capability Maturity for Collaboration

Table 7.1 Suggested National Activities to Support Improvements in Collaboration

List of Figures

Figure 2.1 Graph. Distribution of Self-Assessments (23 Workshops)

Figure 2.2 Graph. Synergy Among Dimensions of Capability

Figure 3.1 Graph. Collaboration Compared to Other Dimensions of Capability

Figure 4.1 Graph. Key Synergisms between Collaboration and Other Dimensions

Office of Operations