Role of Agency Culture in Mainstreaming TSMO

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
ops.fhwa.dot.gov

March 2023

FHWA-HOP-21-043

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Table of Contents

[ Notices and Quality Assurance Statement ] [ Technical Report Documentation Page ][ SI* (Modern Metric) Conversion Factors] [ Abbreviations and Acronyms ]

1. Introduction
	Objectives of the White Paper
	Intended Audience
	Why Mainstream TSMO?
2. Approaches to Organizational Improvement and Culture Change
	Lean Six Sigma
	Baldrige Performance Excellence Program
	Balanced Scorecard
	Capability Maturity Model
3. Levers of Influence in Organizational and Agency Culture Change
	Leadership Influence
	Employee Engagement
	Employee Awareness and Understanding of the Organization's Mission
	Quantifiable Metrics
4. Cognitive Processes That May Impede Executing Change
5. Considerations for Leveraging Organizational Culture to Mainstream Transportation Systems Management and Operation
	Success Factors for Organizational Culture Change
	Questions to Consider for a Culture of Mainstreaming Transportation Systems Management and Operations
	Conclusion
6. References
Appendix: Influencing Organizational and Agency Culture

List of Figures

Figure 1. Baldrige Performance Excellence Program framework