Organizing for TSMO
Case Study 5: Organization and Staffing - Organizing for TSMO

References

Information for use in this case study was gathered from sources noted throughout the report together with the following web sites:

• FHWA's What is Transportation Systems Management and Operations (TSMO)?
  • https://ops.fhwa.dot.gov/tsmo
• AASHTO's TSMO Guidance
  • http://www.aashtotsmoguidance.org/
• FHWA's Organizing and Planning for Operations
  • https://ops.fhwa.dot.gov/plan4ops/
• FHWA's Organizing for Operations Resources
  • https://ops.fhwa.dot.gov/plan4ops/focus_areas/organizing_for_op.htm
• FHWA's Organizing for Reliability - Capability Maturity Model Assessment and Implementation Plans
  • https://ops.fhwa.dot.gov/docs/cmmexesum/sec1.htm
• FHWA's Creating an Effective Program to Advance Transportation Systems Management and Operations, Primer
  • https://ops.fhwa.dot.gov/publications/fhwahop12003/index.htm
• FHWA's Improving Transportation Systems Management and Operations - Capability Maturity Model Workshop White Paper - Systems and Technology
  • https://ops.fhwa.dot.gov/docs/cmmwhitepapers/systech/sec1.htm
• Additional SHRP2 Resources
  • https://www.fhwa.dot.gov/goshrp2/
• Arizona Department of Transportation
  • https://www.azdot.gov
• New Hampshire Department of Transportation
  • https://www.nh.gov/dot/
• Utah Department of Transportation
  • https://www.udot.utah.gov/main/
• Vermont Department of Transportation
  • http://vtrans.vermont.gov/

Table 3. Interview Participants and Agencies

Agency	Arizona Department of Transportation (AZDOT)	New Hampshire Department of Transportation (NHDOT)	Utah Department of Transportation (UDOT)	Vermont Department of Transportation (VTrans)
Agency Representative Name:	Brent Cain	Susan Klasen	Tyler Laing	Josh Schultz
Agency Representative Title:	Division Director	Traffic Management Center	Intelligent Transportation Systems Program Manager	TSMO Manager
Agency Representative Email:	bcain@azdot.gov	Susan.klasen@dot.nh.gov	tlaing@utah.gov	Joshua.schultz@vermont.gov
Interview Date:	May 24, 2018	July 9, 2018	July 31, 2018	August 9, 2018