Office of Operations
21st Century Operations Using 21st Century Technologies

Organizing for TSMO
Case Study 4: Culture - Changing the Culture Towards TSMO in State Departments of Transportation

References

Information for use in this case study was gathered from sources noted throughout the report together with the following web sites:

Table 1. Interview Participants and Agencies
Agency Michigan Department of Transportation (MDOT) Colorado Department of Transportation (CDOT) Florida Department of Transportation District 4 (FDOT D4) Iowa Department of Transportation (IowaDOT) Washington State Department of Transportation (WSDOT)
Agency Representative Name: Steve Cook Ryan Rice Melissa Ackert Scott Marler Monica Harwood
Agency Representative Title: Engineer of Operations and Maintenance Former Director of TSMO FDOT D4 TSMO Program Engineer Director of Operations Bureau Workforce Development and Traffic Operations Engineer
Agency Representative Email: CookS9@Michigan.gov N/A Melissa.ackert@dot.state.fl.us Scott.marler@iowadot.us HarwooM@wsdot.wa.gov
Interview Date: July 5, 2018 July 9, 2018 July 13, 2018 July 20, 2018 August 13, 2018
Office of Operations