Organizing for TSMO
Case Study 3: Performance Measurement – Making Data-driven Transportation Decisions Using Performance Measures

Printable Version [PDF, 1.1 MB]
You may need the Adobe® Reader® to view the PDFs on this page.
Contact Information: Operations Feedback at OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

FHWA-HOP-19-065

July 2019

---

Table of Contents

[ Notice and Quality Assurance Statement ] | [ Technical Report Documentation Page ] | [ List of Abbreviations and Acronyms ]

• Executive Summary
• Chapter 1 - Introduction
  • Purpose of Case Studies
  • Identified Topics of Importance
  • Interviews
  • Description of Performance Measurement
• Chapter 2 - Best Practice Examples
  • Niagara International Transportation Technology Coalition (NITTEC)
  • Oregon Department of Transportation (ODOT)
  • New Hampshire Department of Transportation (NHDOT)
• Chapter 3 - Summary
• References

List of Figures

• Figure 1 Chart Four Levels of Maturity
• Figure 2 Chart Performance Measures Approach
• Figure 3 Diagram Future State of NITTEC
• Figure 4 Diagram TIM Implementation
• Figure 5 Chart Asset Management Performance Measures
• Figure 6 Chart Operational Summary
• Figure 7 Photo NHDOT TMC Dashboard
• Figure 8 Chart Dynamic Message Sign Messages Summary

List of Tables

• Table 1. Interview Participants and Agencies