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Organizing for TSMO
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| 1. Report No.
FHWA-HOP-19-065 |
2. Government Accession No. | 3. Recipient's Catalog No. | |
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| 4. Title and Subtitle Organizing for TSMO — Case Study 3: Performance Measurement — Making Data-driven Transportation Decisions Using Performance Measures |
5. Report Date July 19, 2019 |
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| 6. Performing Organization Code: | |||
| 7. Author(s) Lacey Atkins, Olivia R. Brey, Austin Hoekstra, Charles R. Lattimer |
8. Performing Organization Report No. | ||
| 9. Performing Organization Name and Address
Atkins North America, Inc. |
10. Work Unit No. | ||
| 11. Contract or Grant No. DTFH6116D00048/0001 |
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| 12. Sponsoring Agency Name and Address
United States Department of Transportation |
13. Type of Report and Period Covered | ||
| 14. Sponsoring Agency Code
HOP |
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| 15. Supplementary Notes Joseph Gregory (FHWA - HOTM) |
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| 16. Abstract Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on using performance measures to support TSMO activities. Three agencies with advanced performance measures activities were interviewed: Niagara International Transportation Technology Coalition (NITTEC), Oregon Department of Transportation (ODOT), and New Hampshire Department of Transportation (NHDOT). Each agency provided information on how they collected and used performance measures, their lessons learned, and the next steps to continually improve these efforts. |
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| 17. Key Words Capability Maturity Model, Transportation Systems Management and Operations, reliability, performance measurement |
18. Distribution Statement No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161. http://www.ntis.gov |
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| 19. Security Classification (of this report) Unclassified |
20. Security Classification (of this page) Unclassified |
21. No of Pages 34 |
22. Price |
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United States Department of Transportation - Federal Highway Administration |
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