Advancing TSMO: Making the Business Case for Institutional, Organizational, and Procedural Changes

Printable version [PDF 2.0 MB]
You may need the Adobe® Reader® to view the PDFs on this page.
Contact Information: Operations Feedback at OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
ops.fhwa.dot.gov

FHWA-HOP-19-017

December 2018

---

Table of Contents

[ Notice and Quality Assurance Statement ] [ Technical Report Documentation Page ]

Introduction

The Need for Transportation Systems Management and Operations

The Need for Institutional, Organizational, and Procedural Changes

Purpose of the Guide

Overview of the Guide

Part I. Getting Started on Making the Business Case

Why Make the Business Case?

Business Case Formats

Who Should Make the Business Case?

Characteristics of an Effective Business Case

Part II. Preparing the Business Case for Institutional, Organization, and Procedural Changes

Preparing a Business Case

Business Case Organization

Seven Sections in an Effective Business Case

Part III. Agency Leadership Support for Key Institutional, Organizational, and Procedural Changes

The Role of Leadership

Tailoring the Business Case to Leadership

Understanding "Leadership Capital"

Leadership Actions to Support Institutional, Organizational Change

A Case Study of TSMO Leadership: Colorado Department of Transportation

Part IV. Tailoring the Business Case to Specific Audiences

The Elevator Speech

List of Figures

Figure 1. Graph. Benefits associated with Transportation Systems Management and Operations (TSMO) strategies.

Figure 2. Graph. Benefit-to-cost ratios of different road investments.

Figure 3. Photo. The Florida State Emergency Operations Center in Tallahassee.

Figure 4. Photo. Sample action matrix from the Michigan Department of Transportation's Transportation Systems Management and Operations (TSMO) Plan.

Figure 5. Graph. Comparison of the costs and benefits of Intelligent Transportation Systems (ITS) strategies.

Figure 6. Photo. Partial tabular presentation of ITS benefit/cost results from the tool for operations benefit/cost analysis.

Figure 7. Graph. The Four Building Blocks of Change Management from McKinsey & Company.

Figure 8. Graph. Schematic of the Colorado Department of Transportation (CDOT) Transportation Systems Management and Operations (TSMO) Evaluation.

List of Tables

Table 1. Business processes priority actions.

Table 2. Systems and technology priority actions.

Table 3. Performance measurement priority actions.

Table 4. Culture priority actions.

Table 5. Organization and staffing priority actions.

Table 6. Collaboration priority actions.

Table 7. External and internal payoffs of advancing institutional, organizational, and procedural capabilities.

Table 8. Needed resources.

Table 9. Key leadership actions related to institutional changes.

Table 10. Key leadership actions related to organizational changes.

Table 11. Key leadership actions related to procedural changes.