Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Performance Measurement
8. References
AASHTO TSM&O Guidance: Performance Measurement Dimension. AASHTO’s web-based TSM&O Guidance follows the six dimensions of TSM&O capability described in this white paper, including Performance Measurement. It is designed for transportation agency managers whose span of control relates to the operations and management of the roadway system, including policy makers and program managers for ITS and TSM&O at both the State and regional level. It incorporates insights from a review of the state of the practice in TSM&O among transportation agencies into a well-accepted change management framework that identifies doable steps toward mainstreaming TSM&O on a continuously improving basis. Specific guidance for performance measurement is cited here for advancing an agency currently at Level 1 to Level 2 within the CMM framework. Other level changes within the framework can be found on the AASHTO TSM&O Guidance web site.
Establishing Monitoring Programs for Mobility and Travel-Time Reliability, SHRP 2 Project L02. Presents procedures for managing and processing data for performance measures as well as some technical ways of presenting performance information.
Incorporation of Travel Time Reliability into the Highway Capacity Manual, SHRP 2 Project L08. Defines a family of performance measures and provides a method for predicting travel time reliability.
Washington State DOT Gray Notebook. Agencywide performance report with advanced graphics and explanations. Very good trend presentations.
NCHRP Web-Only Document 97: Guide to Effective Freeway Performance Measurement: Final Report and Guidebook. Background on the data and measures that need to be developed. An early reference that is a bit dated but still has the fundamentals.
A Guidebook for Standard Reporting and Evaluation Procedures for TSM&O Strategies, prepared for SHRP 2 Project L17. Presents evaluation procedures, but methodology is incomplete (needs to cover experimental controls more expansively and needs an example).
NCHRP Report 666, Target-Setting Methods and Data Management to Support Performance-Based Resource Allocation by Transportation Agencies, 2010. Describes how agencies currently do target setting and how they can improve.
NCHRP 8-70 – Target-Setting Methods and Data Management To Support Performance – Based Management Resource Allocation by Transportation Agencies. Additional description of target setting procedures, focusing more heavily on data.
Traffic Incident Management Performance Measures Final Report, FHWA. Provides a set of standard measures and procedures for TIM Performance Measurement.
Performance Measures for Traffic Signal Systems: An Outcome-Oriented Approach. In-depth look at the full array of performance measures needed to manage, improve, and document signal and signalized arterial performance.
Performance Measures Course. Provided by the University of Maryland’s Consortium for ITS Training and Education (CITE). Covers the essentials of TSM&O Performance Measurement.
Operations Performance Measures: The Foundation for Performance-Based Management of Transportation Operations Programs. An extended brochure providing an overview of TSM&O Performance Measurement; could be used to communicate need for Performance Measurement.
FHWA Office of Operations/Operations Performance Measurement Website. Provides guidance on several relevant topics including: Performance Measurement Fundamentals, Examples of Performance Measurement Programs, and Operations Performance Measurement Research.
FHWA Office of Operations, Operations Performance Measures and Management Roadmap. Provides a list of activities to be undertaken by FHWA and others to promote operations performance management.
GDOT Performance Dashboard. Many States have dashboards but GDOT’s allows drilling down.
Maryland Mobility Report. Excellent use of data to develop both outcome and output measures.
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