Operations Performance Measurement Program
photos of traffic merging on a multi-level freeway interchange, traffic near a construction zone, variable message sign, train at a crossing, traffic on a river bridge, and a rural highway
21st Century Operations Using 21st Century Technologies

Operations Performance Measurement

What's New

Urban Congestion Report for April–June 2015 Available
The Urban Congestion Report (UCR) for April–June 2015 is now available. The UCR reports both national and urban level performance measures that provide trend information on congestion duration, peak hour congestion, and travel time reliability in the 52 largest (by population) urban areas in the United States.

Urban Congestion Report Program
The Urban Congestion Report (UCR) program has been restarted using travel time data from the National Performance Management Research Data Set (NPMRDS) to develop congestion and reliability measures in the 52 largest (by population) urban areas in the United States. Quarterly UCR reports, which compare quarterly measures with those from the prior year, are available for October-December 2014 and January-March 2015. The 2013 and 2014 Urban Congestion Trend annual reports are also available, providing annual congestion and reliability measure trend information as well as highlighting evaluations of successful operations strategies. The quarterly UCR reports can be accessed here and the annual Urban Congestion Trend reports can be accessed here.

Featured Item

The Operations Performance Measures and Management Program recently completed a project to develop an OPMM Program Road Map (HTML, PDF 240KB) of potential research and other projects during the years 2014-2018. The road map development included a peer exchange workshop on "The Perfect World for Measuring Congestion." A summary of that workshop (HTML, PDF 1.7MB) was also developed.

Performance measurement is the use of evidence to determine progress toward specific defined organizational objectives. This includes both quantitative evidence (such as the measurement of customer travel times) and qualitative evidence (such as the measurement of customer satisfaction and customer perceptions).

Operations performance measurement, therefore, measures progress toward meeting the objectives of transportation system management and operations. Although the specific objectives of management and operations activities vary among organizations, most relate to the overall goals of transportation mobility, productivity, and safety.

The FHWA Office of Operations is leading numerous activities to advance the implementation and practice of operations performance measurement at the Federal, State, and local level:

The following pages provide links to information and resources to assist in implementing operations performance measurement:

National Performance Management Research Data Set (NPMRDS) Information

FHWA has acquired a national data set of average travel times for use its in performance measurement. This data set is being made available to States and Metropolitan Planning Organizations (MPOs) to use for their performance management activities. The data set will be available monthly. To sign up for access, please e-mail Heretraffic.nhsdata@here.com.

Frequently asked questions on the NPMRDS can be accessed by selecting the following link:

NPMRDS Frequently Asked Questions




To view previous webinar sessions, please select the link(s) below:

Introduction to NPMRDS
Archived Quarterly Technical Assistance Webinar

For more information, please send an e-mail to:


* Due to technical difficulties, the webinar recording is not available. Please contact Rich Taylor or Nicole Katsikides if you would like the presentations from that webinar.

Office of Operations