Organizing for Reliability – Capability Maturity Model Assessment and Implementation Plans
Executive Summary

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
www.ops.fhwa.dot.gov

May 2015

Table of Contents

Introduction

Chapter 1: State DOT and Regional Capability Maturity Self-Assessment Program: General Background

1.1 SHRP 2 Research on Reliability and the TSM&O Capability Maturity Model

1.2 CMM Workshop Program

1.3 The CMM Self-Assessment Workshop Objectives and Stakeholders

1.4 The Capability Maturity Self-Assessment Framework

1.5 The CMM Workshop Process

Chapter 2: Summary of All Capability Dimensions

2.1 Synergies among Dimensions of Capability

Chapter 3: Summary of Capabilities by Dimension

3.1 Business Processes Dimension

3.1.1 State of the Practice Findings

3.1.2 Metropolitan/Regional Planning Organization Roles

3.1.3 Synergism

3.1.4 State DOT and Regional Implementation Plan Priorities

3.2 Systems and Technology Dimension

3.2.1 State of the Practice Findings

3.2.2 Synergism

3.2.3 State DOT and Regional Implementation Plan Priorities

3.3 Performance Measurement Dimension

3.3.1 State of the Practice Findings

3.3.2 Synergism

3.3.3 State DOT and Regional Implementation Plan Priorities

3.4 Culture Dimension

3.4.1 State of the Practice Findings

3.4.2 Synergism

3.4.3 State DOT and Regional Implementation Plan Priorities

3.5 Organization and Staffing Dimension

3.5.1 State of the Practice Findings

3.5.2 Synergism

3.5.3 State DOT and Regional Implementation Plan Priorities

3.6 Collaboration Dimension

3.6.1 State of the Practice Findings

3.6.2 Synergism

3.6.3 State DOT and Regional Implementation Plan Priorities

Chapter 4: National Activities to Support Improving TSM&O Capabilities

Appendix A: Implementation Plan Priority Actions

List of Tables

Table 1.1 Self-Assessment CMM Workshop Locations Analyzed in this Final Report

Table 1.2 The CMM Self-Assessment Framework

Table 2.1 Workshop Self-Assessment Levels Distribution by Dimension (23 Workshops)

Table 4.1 Suggested National Activities to Support Improvements in Business Processes

Table 4.2 Suggested National Activities to Support Improvements in Systems and Technology

Table 4.3 Suggested National Activities to Support Improvements in Performance Measurement

Table 4.4 Suggested National Activities to Support Improvements in Culture

Table 4.5 Suggested National Activities to Support Improvements in Organization and Staffing

Table 4.6 Suggested National Activities to Support Improvements in Collaboration

Table A.1 Business Processes Priority Actions

Table A.2 Systems and Technology Priority Actions

Table A.3 Performance Measurement Priority Actions

Table A.4 Culture Priority Actions

Table A.5 Organization and Staffing Priority Actions

Table A.6 Collaboration Priority Actions

List of Figures

Figure 1.1 Map. Self-Assessment CMM Workshop Locations

Figure 2.1 Graph. Distribution of Self-Assessments (23 Workshops)

Figure 2.2 Graph. Synergy among Dimensions of Capability