Appendix C. Sample Performance Measure Reports Produced by Motorist Assistance Program in Houston, TX

M.A.P. Operational Summary

July 2000–September 2000

The following is an operational summary prepared by the Texas Transportation Institute for the Houston Motorist Assistance Program from July 2000 through September 2000. Numbers in parentheses include abandoned vehicles.

	Quarter (July to September 00)	Cumulative (October 89 to present)
Number of Incidents	6,462 (9,045)	259,321 (333,038)
Average Monthly Incidents (Total/Fleet)	2,154 (3,015)
Average Daily Incidents (Total/Fleet)	103 (144)
Persons Assisted	9,764	347,716
Number of Assistances	10,716	448,626

Major Types of Assistance	Traffic Control	58.3%
	Directions	9.9%
	Flat Tire	8.8%
	Motorist Use of Phone	4.5%
	Wrecker Called	4.4%
Peak Period Responses	AM Peak (7–11 am)	29.0%
	PM Peak (3–7 pm)	34.0%
Major Type of Detection	Moving Patrol	90.1%
	Houston Transtar	5.9%
Radial Freeway Incident Location	Inside I-610	27.1%
	At I-610 Interchange	6.5%
	0–5 mi. Outside I-610	29.1%
	6–10 mi. Outside I-610	36.4%
Majority Incidents by Freeway	I-610 Loop	31.7%
	I-45 South	11.8%
	US 59 South	10.0%
	I-45 North	9.5%
Incident Vehicle Location	Left Shoulder	8.3%
	Right Shoulder	81.0%
	Mainlane	10.4%

Houston Motorist Assistance Program

Table 1. Types of Assistances

	Jul–00	Aug–00	Sep–00	Total	Average	% of Total Incidents	% of Total Assistances
Debris Removal	14	16	24	54	18	0.6%	0.5%
Directions	323	409	329	1,061	354	11.7%	9.9%
Extinguish Fire	4	6	0	10	3	0.1%	0.1%
First Aid	0	0	1	1	0	0.0%	0.0%
Flat Tire	295	335	317	947	316	10.5%	8.8%
Fuel	118	167	136	421	140	4.7%	3.9%
Jump Start	48	51	59	183	61	2.0%	1.7%
Minor Engine Repair	126	154	101	361	127	4.2%	3.6%
Motorist Use of Phone	141	181	159	481	160	5.3%	4.5%
Push Vehicle	41	54	45	140	47	1.5%	1.3%
Traffic Control	1,916	2,376	1,958	6,250	2,083	69.1%	58.3%
Transport Motorist	62	73	62	197	66	2.2%	1.8%
Water	52	43	24	119	40	1.3%	1.1%
Wrecker Called	151	179	146	476	159	5.3%	4.4%
Other	1	8	11	20	7	0.2%	0.2%
Total	3,292	4,052	3,372	10,716	3,572		100%

Table 2. Types of Incidents

	Jul–00	Aug–00	Sep–00	Total	Average	% of Total Incidents
Accident	202	243	239	684	228	7.6%
Carfire	3	2	2	7	2	0.1%
Debris on Road	11	12	16	39	13	0.4%
Flat Tire	468	544	410	1,422	474	15.7%
Mechanical	380	474	428	1,282	427	14.2%
Stall	376	489	361	1,226	409	13.6%
Gone on Arrival	1	5	9	15	5	0.2%
Not Specified	274	359	235	868	289	9.6%
Other	263	347	309	919	306	10.2%
Subtotal	1,978	2,475	2,009	6,462	2,154	71%
Abandoned Vehicles	758	995	830	2,583	861	29%
Total	2,736	3,470	2,839	9,045	3,015	100%

Table 3. Vehicle Location

	Jul–00	Aug–00	Sep–00	Total	Average	% of Total Incidents
Left Shoulder	157	208	163	528	176	8.3%
Right Shoulder	1,565	1,936	1,596	5,097	1,699	81.0%
Total Shoulder	1,722	2,144	1,759	5,625	1,875	87.0%
Mainlane	200	276	195	671	224	10.4%
Not Specified	56	55	55	166	55	2.6%
Total	1,978	2,475	2,009	6,462	2,154	100%

Table 4. Incidents by Section

	Jul–00	Aug–00	Sep–00	Total	Average	% Incidents
US-290
I-610 Interchange	0	10	3	13	4
0–5 Outside I-610	69	79	63	211	70
6–10 Outside I-610	111	68	105	284	95
Not Specified	0	0	0	0	0
Total	180	157	171	508	169	8.0%
I-45 North
0–5 Inside I-610	53	68	25	146	49
I-610 Interchange	15	8	11	28	9
0–5 Outside I-610	39	78	77	194	65
6–10 Outside I-610	126	89	105	233	78
Not Specified	0	0	0	0	0
Total	233	243	218	601	200	9.5%
I-45 South
0–5 Inside I-610	99	111	49	246	82
I-610 Interchange	5	12	6	38	13
0–5 Outside I-610	42	38	43	157	52
6–10 Outside I-610	95	125	62	306	102
Not Specified	0	0	0	0	0
Total	215	286	160	747	249	11.8%
US-59 North
0–5 Inside I-610	41	59	61	158	53
I-610 Interchange	9	18	1	57	19
0–5 Outside I-610	27	49	39	104	35
6–10 Outside I-610	65	100	69	169	56
Not Specified	0	0	0	0	0
Total	142	226	170	488	163	7.7%
US-59 South
0–5 Inside I-610	103	84	90	277	92
I-610 Interchange	25	47	12	84	28
0–5 Outside I-610	52	97	61	210	70
6–10 Outside I-610	28	3	32	63	21
Not Specified	0	0	0	0	0
Total	208	231	195	634	211	10.0%
I-10 West
0–5 Inside I-610	54	57	56	126	42
I-610 Interchange	22	24	23	54	18
0–5 Outside I-610	38	51	58	151	50
6–10 Outside I-610	47	82	119	234	78
Not Specified	0	0	0	0	0
Total	161	214	256	565	188	8.9%
I-10 East
0–5 Inside I-610	45	53	36	134	45
I-610 Interchange	14	21	6	41	14
0–5 Outside I-610	30	58	51	139	46
6–10 Outside I-610	38	45	26	109	36
Not Specified	0	0	0	0	0
Total	127	177	119	423	141	6.7%
SH-288
0–5 Inside I-610	28	45	16	89	30
I-610 Interchange	7	8	0	15	5
0–5 Outside I-610	48	69	48	167	55
6–10 Outside I-610	7	11	9	27	9
Not Specified	0	0	0	0	0
Total	90	133	73	298	99	4.7%
SH-225
I-610 Interchange	6	6	7	19	6
0–5 Outside I-610	17	15	16	48	16
6–10 Outside I-610	1	0	0	1	0
Not Specified	0	0	0	0	0
Total	24	21	23	68	23	1.1%
I-610 Loop
I-610	598	787	624	2,009	670
Not Specified	0	0	0	0	0
Total	598	787	624	2,009	670	31.7%
Unspecified Freeway
0–5 Inside I-610	0	0	0	0	0
I-610 Interchange	0	0	0	0	0
0–5 Outside I-610	0	0	0	0	0
6–10 Outside I-610	0	0	0	0	0
Not Specified	0	0	0	0	0
Total	0	0	0	0	0	0.0%
Grand Total	1,978	2,475	2,009	6,341	2,114	100.0%

Table 10. Incidents by Time of Day

	Jul–00	Aug–00	Sep–00	Total	Average	% Incidents
6	97	127	92	316	105	4.9%
7	175	212	172	559	186	8.7%
8	146	195	170	511	170	7.9%
9	151	152	142	445	148	6.9%
10	93	152	97	342	114	5.3%
11	93	97	83	273	91	4.2%
12	76	105	80	261	87	4.0%
13	63	61	41	165	55	2.6%
14	124	154	137	415	138	6.4%
15	159	206	153	518	173	8.0%
16	189	239	251	679	226	10.5%
17	172	201	180	553	184	8.6%
18	135	187	157	479	160	7.4%
19	79	104	102	285	95	4.4%
20	41	70	84	195	65	3.0%
21	24	45	34	103	34	1.6%
22	0	0	4	4	1	0.1%
Not Specified	161	168	30	359	120	5.6%
Total	1,978	2,475	2,009	6,462	2,154	100%

Table 11. Radial Freeway Incident Location

	Jul–00	Aug–00	Sep–00	Total	Average	% of Total Incidents
0–5 miles inside I-610	423	458	333	1,214	405	27.1%
At Loop 610	97	125	69	291	97	6.5%
0–5 miles outside I-610	345	509	448	1,302	434	29.1%
6–10 miles outside I-610	519	590	518	1,627	542	36.4%
Other unspecified	12	12	17	41	14	0.9%
Total	1,396	1,694	1,385	4,475	1,492	100.0%