Incident Management Performance Measures

Section 1	Introduction and Background
	Objectives
	Scope
	Methodology
	Organization of Report

Section 2	Review of Literature
	What Is an Incident?
	Classification of Incidents
	Performance Measures
	Collection and Storage of Incident Management Data
	Standard Operating Procedures

Section 3	Survey of Incident Responders
	Methodology
	Response Rate
	Findings

Section 4	Summary and Recommendations
	Summary of Findings
	Recommendations
	Suggestions for Future Research

	References

Appendices
Appendix A	Radio Dispatch Codes from Select Law Enforcement and Emergency Response Agencies
Appendix B	Sample Performance Measure Reports Produced by Minnesota Department of Transportation
Appendix C	Sample Performance Measure Reports Produced by Motorist Assistance Program in Houston, TX
Appendix D	Incident Management Performance Measure Survey