Traffic Incident Management
Various traffic incident management scenes - heavy traffic after accident, traffic planning, police car blocking road, overturned car on bridge, detour, rescue workers.
Office of Operations 21st Century Operations using 21st Century Technologies

Crash Responder Safety Week (CRSW) 2023—Thursday, November 16, Theme: More Than a Crash

Return to CRSW 2023 Campaign Toolkit
Activities for Thursday, November 16, Theme: More than a Crash
For Organizations
  • Inform the public what constitutes a traffic incident and that they must remain alert for all roadway incidents and incident responders.
  • Highlight traffic incident management strategies and tools that help save lives.

Social Media Message Example:

  • Beyond clearing nearly 7 million traffic crashes annually, traffic incident responders work roadside to clear stalled vehicles, roadway debris, and other incidents—restoring safe travel. Stay alert for traffic incident responders. #CRSW
  • On any given day, approximately 50,000 traffic incident responders work roadside to restore safe travel after traffic incidents such as crashes or spilled cargo. Stay alert for traffic incidents and, especially, for incident responders. #CRSW
  • It’s Crash Responder Safety Week. Our safety service patrol trucks have what you need during a roadside emergency. We can safely push you out of the road, fix a flat, provide fuel, and more. [Insert patrol contact information] #CRSW
For Responders
  • Share stories or testimonials via social media that focus on your role in clearing roadway incidents and the risks you take while doing so.

Social Media Message Example:

  • Whether a [ENTER EXAMPLES OF INCIDENTS YOU RESPOND TO: stalled vehicle, tire on the road, or an emergency pothole repair, etc.], I will help clear the incident and keep road users safe. Please keep me safe by staying alert, slowing down, and moving over a lane when you encounter a roadway incident. #CRSW
Reference Resources:
  • Storyboard: Next Generation TIM—Provides a brief explanation of newer technologies and tools in the practice of traffic incident management.
  • Next Generation TIM Fact Sheet (FHWA) (PDF)—Includes an introduction to newer technologies and tools in the practice of traffic incident management.
  • TIM: From Good to Great (National Operations Center of Excellence) (PDF)—A brief summary of Florida Department of Transportation’s efforts to improve their TIM program.