Leveraging one of the key systems engineering principles, namely “Viewing the system from the stakeholder points of view”, it is critical that the ITS system be developed with a fixation on the expectations and needs of the users. User expectations include needs, desires, capabilities, and constraints that are expressed by those who have a vested interest in the system. Initial system development must focus on user needs including how to identify them through elicitation. There are many different elicitation techniques that can be used including interviews, scenarios, prototypes, facilitated meetings, surveys, and observations. Each of these techniques can be used in combination to discover the user’s needs.
Concept of Operations (ConOps) - A document describing how a system operates during the life cycle phases to meet user expectations. It describes the system characteristics from an operational point of view, stimulating the development of requirements and architecture as they relate to users of the system. The ConOps provides the basis for system validation.
For More Information:
The Concept of Operations topics in Process View and Deliverable View cover needs definition and documentation.
· Concept of Operations Process
· Concept of Operations Template
