Office of Operations
21st Century Operations Using 21st Century Technologies

Operation Performance Management Primer: From Performance Measures to Performance Management

References

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23 U.S.C. 150(d)(1). “National goals and performance management measures.” Also available online: “112th Congress Public Law 141.” Last accessed April 7, 2022.

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Grant, M., Noyes, P., Oluyede, L., Bauer, J. (2017). Developing and Sustaining a Transportation Systems Management and Operations Mission for Your Organization, A Primer for Program Planning. Report No. FHWA‑HOP‑17‑017, Federal Highway Administration, Washington, D.C. Last accessed April 7, 2022.

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Federal Highway Administration. (2022). “Business Process Frameworks for Transportation Operations.” Washington, D.C. Last accessed April 7, 2022.