Office of Operations
21st Century Operations Using 21st Century Technologies

Operation Performance Management Primer: From Performance Measures to Performance Management

Executive Summary

This Primer describes the principles of Operations Performance Measures and Management (OPMM) in the context of transportation investment decisionmaking and other performance management activities. OPMM is a data-driven process that develops investments based on the actual performance of the transportation system. Its features are shared with the broader contexts of Transportation Performance Management and Performance-Based Planning and Programming, but is tied specifically to mobility performance and the application of transportation systems management and operations (TSMO) strategies. OPMM enables consideration of TSMO projects in these broader contexts and supplies valuable mobility performance information for multimodal decisionmaking.