Office of Operations
21st Century Operations Using 21st Century Technologies

Practices for Improving the Coordination of Information Technology and Transportation Systems Management and Operations Resources: A Reference Document

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590


June 2022

Table of Contents

[ Notice and Quality Assurance Statement ] | [ Technical Report Documentation ] | [ SI Modern Metric Conversion Factors ]| [ List of Acronyms ]

Executive Summary

Chapter 1. Introduction



Transportation Perspective

Information Technology Perspective

TSMO and Information Technology Interface



Structure and Use of Report

Chapter 2. The Context and Benefits of Information Technology and TSMO Coordination

History of Information Technology in Transportation Agencies

Point of Departure: Difference Between TSMO and Information Technology Environments

Chapter 3. Challenges of Information Technology and TSMO Coordination and Related Practices

Challenge-Practice Relationships

The Challenge Matrix—A Tool to Capitalize on Existing Experience



Chapter 4. Applying Information Technology and TSMO Interaction Principals to Emerging Issues

TSMO and Information Technology Collaboration

Technical Capability and Staffing

Planning and Programming

Program Delivery

Equipment and Systems

Appendix A. Common Challenges in Coordinating TSMO and Information Technology

A.1. Institutional Challenges

A.2. Business and Technical Challenges

Appendix B. Identified Practices

B.1. Collaboration

B.2. Staffing

B.3. Planning/Programming

B.4. Program Delivery

B.5. Equipment/Systems

Appendix C. Applicability of Identified Practices

C.1. Challenge Matrix

C.2. Identified Practice Application Matrix

List of Figures

Figure 1. Venn diagram. The overlap of information technology and operation technology.

Figure 2. Flow chart. Pennsylvania Turnpike’s technology planning approach.

Figure 3. Screenshot. National Operations Center of Excellence workforce training database search page.

List of Tables

Table 1. Understanding the differences between TSMO and IT staff perspectives.

Table 2. Cultural challenge practices.

Table 3. Staff and financial resources practices.

Table 4. Organizational structure practices.

Table 5. Policy practices.

Table 6. Strategic planning practices.

Table 7. Procurement practices.

Table 8. Systems and technology practices.

Table 9. Risk and security practices.

Table 10. Examples of information technology needs for equipment, service, and maintenance.

Table 11. TSMO and IT practices.

Table 12. TSMO and information technology practices and the challenges they address.