Office of Operations
21st Century Operations Using 21st Century Technologies

Organizing for TSMO
Case Study 7: Integrating the Capability Maturity Model into Agency Processes

Technical Report Documentation Page

1. Report No.
FHWA-HOP-19-069
2. Government Accession No. 3. Recipient's Catalog No.
4. Title and Subtitle

Organizing for TSMO - Case Study 07: Integrating the Capability Maturity Model into Agency Processes

5. Report Date

July 19, 2019

6. Performing Organization Code:
7. Author(s)

Lacey Atkins, Olivia R. Brey, Austin Hoekstra, Charles R. Lattimer

8. Performing Organization Report No.
9. Performing Organization Name and Address

Atkins North America, Inc.
482 South Keller Rd.
Orlando, FL 32810

10. Work Unit No.
11. Contract or Grant No.

DTFH6116D00048/0001

12. Sponsoring Agency Name and Address

United States Department of Transportation
Federal Highway Administration
1200 New Jersey Ave. SE
Washington, DC 20590

13. Type of Report and Period Covered
14. Sponsoring Agency Code

HOP

15. Supplementary Notes

Joseph Gregory (FHWA - HOTM)

16. Abstract

Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on how integrating the capability maturity model (CMM) can improve TSMO program planning and enhance continuous improvement. Four agencies were interviewed to discuss their progress with integrating the CMM: Texas Department of Transportation (TxDOT), Washington State Department of Transportation (WSDOT), California Department of Transportation (Caltrans), and North Carolina Department of Transportation (NCDOT). Each agency provided information on their lessons learned and the next steps to continually improve these efforts.

17. Key Words

Capability Maturity Model, Transportation Systems Management and Operations, reliability

18. Distribution Statement

No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161. http://www.ntis.gov

19. Security Classification (of this report)

Unclassified

20. Security Classification (of this page)

Unclassified

21. No of Pages

26

22. Price
Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized
Office of Operations