Organizing for TSMO
Case Study 5: Organization and Staffing - Organizing for TSMO

Technical Report Documentation Page

15. Supplementary Notes Joseph Gregory (FHWA - HOTM)
1. Report No. FHWA-HOP-19-067	2. Government Accession No.	3. Recipient's Catalog No.
4. Title and Subtitle Organizing for TSMO - Case Study 5: Organization and Staffing		5. Report Date August 28, 2019
		6. Performing Organization Code:
7. Author(s) Lacey Atkins, Olivia R. Brey, Austin Hoekstra, Charles R. Lattimer		8. Performing Organization Report No.
9. Performing Organization Name and Address Atkins North America, Inc. 482 South Keller Rd. Orlando, FL 32810		10. Work Unit No.
		11. Contract or Grant No. DTFH6116D00048/0001
12. Sponsoring Agency Name and Address United States Department of Transportation Federal Highway Administration 1200 New Jersey Ave. SE Washington, DC 20590		13. Type of Report and Period Covered
		14. Sponsoring Agency Code HOP
16. Abstract Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on how TSMO organizational structures can be developed to support management and operational strategies and how each agency applied their TSMO structure to improve agency culture. Four agencies who have restructured their organization to support TSMO initiatives were interviewed: Arizona Department of Transportation (ADOT), New Hampshire Department of Transportation (NHDOT), Utah Department of Transportation (UDOT), and Vermont Department of Transportation (VTrans). Each agency provided information on how they restructured their organization to accommodate TSMO activities, their lessons learned, and the next steps to continually improve these efforts.
17. Key Words Capability Maturity Model, Transportation Systems Management and Operations, reliability, organization	18. Distribution Statement No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161. http://www.ntis.gov
19. Security Classification (of this report) Unclassified	20. Security Classification (of this page) Unclassified	21. No of Pages 33	22. Price

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