Organizing for TSMO
Case Study 1: Business Processes – Optimizing Existing Planning and Implementation Processes with TSMO

References

Information for use in this case study was gathered from sources noted throughout the report together with the following web sites:

• FHWA's What is Transportation Systems Management and Operations (TSMO)?
  • https://ops.fhwa.dot.gov/tsmo
• AASHTO's TSMO Guidance
  • http://www.aashtotsmoguidance.org/
• FHWA's Organizing and Planning for Operations
  • https://ops.fhwa.dot.gov/plan4ops/
• FHWA's Organizing for Operations Resources
  • https://ops.fhwa.dot.gov/plan4ops/focus_areas/organizing_for_op.htm
• FHWA's Organizing for Reliability - Capability Maturity Model Assessment and Implementation Plans
  • https://ops.fhwa.dot.gov/docs/cmmexesum/sec1.htm
• FHWA's Creating an Effective Program to Advance Transportation Systems Management and Operations, Primer
  • https://ops.fhwa.dot.gov/publications/fhwahop12003/index.htm
• FHWA's Improving Transportation Systems Management and Operations - Capability Maturity Model Workshop White Paper - Systems and Technology
  • https://ops.fhwa.dot.gov/docs/cmmwhitepapers/systech/sec1.htm
• Additional SHRP2 Resources
  • https://www.fhwa.dot.gov/goshrp2/
• North Central Texas Council of Governments
  • https://www.nctcog.org/
• Iowa Department of Transportation
  • https://www.iowadot.gov
• Maricopa Association of Governments
  • https://www.azmag.gov
• Florida Department of Transportation
  • https://FDOT.gov

Table 2. Interview Participants and Agencies

Agency	Florida Department of Transportation, District 5 (FDOT D5)	North Central Texas Council of Governments (NCTCOG)	Iowa Department of Transportation (IowaDOT)	Maricopa Association of Governments (MAG)
Agency Representative Name:	Jeremy Dilmore	Natalie Bettger	Scott Marler	Sarath Joshua
Agency Representative Title:	TSMO Engineer	Senior Program Manager, Congestion Management and System Operation	Director of Operations Bureau	Senior Program Manager - Intelligent Transportation Systems and Safety
Agency Representative Email:	Jeremy.dilmore@dot.state.fl.us	nbettger@nctcog.org	Scott.marler@iowadot.us	N/A
Interview Date:	July 13, 2018	July 19, 2018	July 20, 2018	July 27, 2018