Office of Operations
21st Century Operations Using 21st Century Technologies

Using Capability Maturity Frameworks for Transportation System Management and Operations (TSMO) Program Advancement:
Case Studies and Lessons Learned

Technical Report Documentation Page

1. Report No.
2. Government Accession No. 3. Recipient's Catalog No.
4. Title and Subtitle
Business Process Frameworks for Transportation System Management and Operations (TSMO) Program Areas: Case Studies and Lessons Learned from Users of Program Area Frameworks
5. Report Date
January 2019
6. Performing Organization Code
7. Author(s)
Deepak Gopalakrishna (ICF), Nayel Urena Serulle (ICF), Tim Storer (ICF), Beverly Kuhn (TTI), Nick Wood (TTI)
8. Performing Organization Report No.
9. Performing Organization Name and Address
ICF Incorporated, LLC
9300 Lee Highway
Fairfax, VA 22031

Texas A&M Transportation Institute
The Texas A&M University System
College Station, Texas 77843-3135
10. Work Unit No. (TRAIS)
11. Contract or Grant No.
12. Sponsoring Agency Name and Address
United States Department of Transportation
Federal Highway Administration
1200 New Jersey Ave. SE
Washington, DC 20590
13. Type of Report and Period Covered
14. Sponsoring Agency Code
15. Supplementary Notes
Harry Crump (COR), Jim Hunt (TOCOR)
16. Abstract
Growing from research in the Strategic Highway Research Program 2 and subsequent support within the Federal Highway Administration Office of Operations, Transportation System Management and Operations (TSMO) capability maturity models and frameworks have been widely promoted to State departments of transportation. With over five years of application, a body of knowledge is now available on how best to advance capability maturity. Different program areas under TSMO have particular needs. These differences have led to varying approaches to promote the concept of capability maturity. There have also been challenges in advancing capability maturity, from explaining the value, gathering interest, supporting follow-up activities, and linking capability maturity to broader TSMO initiatives. This report presents six case studies of agencies that have used TSMO capability maturity models to advance their programs.
17. Key Words
Capability Maturity, Work Zone, Traffic Management, Road Weather, Transportation Systems Management and Operations
18. Distribution Statement
19. Security Classif.
(of this report)

20. Security Classif.
(of this page)

21. No. of Pages
22. Price
Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized
Office of Operations