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21st Century Operations Using 21st Century Technologies

Advancing Organizational Capabilities for Transportation Systems Management and Operations.
February 2018 Peer Exchange Report

Technical Report Documentation Page

1. Report No.
FHWA-HOP-19-009
2. Government Accession No. 3. Recipient's Catalog No.
4. Title and Subtitle
Advancing Organizational Capabilities for Transportation Systems Management and Operations. February 2018 Peer Exchange Report
5. Report Date
November 2018
6. Performing Organization Code
7. Author(s)
Michael Grant (ICF), Beverly Bowen (ICF), Taylor Gestwick (ICF)
8. Performing Organization Report No.
9. Performing Organization Name and Address
ICF
9300 Lee Highway
Fairfax, VA 22031
10. Work Unit No. (TRAIS)
11. Contract or Grant No.
DTFH6116D00052-0005
12. Sponsoring Agency Name and Address
United States Department of Transportation
Federal Highway Administration
1200 New Jersey Ave. SE
Washington, DC 20590
13. Type of Report and Period Covered
June 2017 – November 2018
14. Sponsoring Agency Code
HOTM
15. Supplementary Notes
Mr. Joseph Gregory, Federal Highway Administration Project Manager
16. Abstract

This report summarizes the findings of a peer exchange that brought together transportation agencies to discuss challenges, best practices, and lessons learned related to advancing organizational capabilities for transportation systems management and operations (TSMO). The peer exchange was held in Arlington, Virginia on February 7 and 8, 2018. Participants from twelve (12) State departments of transportation (DOTs), two (2) metropolitan planning organizations (MPOs), one (1) county-level DOT, and one (1) regional operations organization discussed the six dimensions of the TSMO Capability Maturity Model, and efforts being undertaken within each of their agencies. Discussions addressed topics including making the business case for TSMO, changing agency culture, integrating TSMO into business processes, staffing and workforce development, financial planning, and performance management, as well as implementation strategies.

17. Key Words
reliability, transportation systems management and operations, organizing, capability maturity, institutionalizing, peer exchange
18. Distribution Statement
No restrictions. This document is available to the public from the National Technical Information Service, Springfield, VA 22161.
19. Security Classif.
(of this report)

Unclassified
20. Security Classif.
(of this page)

Unclassified
21. No. of Pages
34
22. Price
N/A
Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized
Office of Operations