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21st Century Operations Using 21st Century Technologies

2018 Traffic Incident Management Capability Maturity Self-Assessment National Analysis Report

Technical Report Documentation Page

1. Report No.

FHWA-HOP-19-007

2. Government Accession No. 3. Recipient's Catalog No.
4. Title and Subtitle

2018 Traffic Incident Management Capability Maturity Self-Assessment National Analysis Report

5. Report Date

November 2018

6. Performing Organization Code
7. Author(s)

Rebecca Brewster, Lauren Delich

8. Performing Organization Report No.
9. Performing Organization Name and Address

American Transportation Research Institute
2060 Franklin Way, SE, Suite 201
Marietta, GA 30067

Leidos
11251 Roger Bacon Drive
Reston, VA 20190

10. Work Unit No. (TRAIS)
11. Contract or Grant No.
12. Sponsoring Agency Name and Address

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

Analysis report, 2018

14. Sponsoring Agency Code

HOP

15. Supplementary Notes

Paul Jodoin, Traffic Incident Management Program Manager, served as the TOCOR for this task.

16. Abstract

This report presents a summary of the 2018 Traffic Incident Management Capability Maturity Self-Assessments (TIM CM SA) completed by transportation personnel from 98 locations across the country between June and August, 2018. There are 55 scored questions in the TIM CM SA that are grouped into three sections: Strategic, Tactical, and Support. The initial assessments completed in 2003, 2004, and 2005 (78 in total) continue to be used as the Baseline scores, although it should be noted that the Baseline scores are recalibrated each year that a major revision to the TIM CM SA is completed (2007, 2011, and 2015).

The 2018 overall TIM CM SA score was 70.4 percent (out of a possible 100 percent), representing a 38.9 percent increase over the Baseline.

17. Key Words

traffic incident management, TIM, capability maturity, strategic, tactical, support, self-assessment

18. Distribution Statement

No restrictions.

19. Security Classification (of this report)

Unclassified

20. Security Classification (of this page)

Unclassified

21. No of Pages

38

22. Price

N/A

Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized.
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