Office of Operations
21st Century Operations Using 21st Century Technologies

Making the Business Case for Traffic Incident Management

Acknowledgments

This document was developed with input from representatives from State departments of transportation, metropolitan planning organizations, and other organizations. The Federal Highway Administration (FHWA) would specifically like to thank the following individuals who assisted with development of this document:

  • Alvin Marquess, Maryland State Highway Administration
  • Andrew Heath, Georgia Department of Transportation
  • Jeffery Frost, Florida Department of Transportation
  • Joseph Sagal, Maryland State Highway Administration
  • Laurie Matkowski, Delaware Valley Regional Planning Commission
  • Mark Wilson, Florida Department of Transportation
  • Michael Zezeski, former Maryland State Highway Administration
  • Paul Clark, Florida Department of Transportation
  • Salvatore Cowan, New Jersey Department of Transportation
  • William Legg, Washington State Department of Transportation
Office of Operations