Guidance for Conducting Effective Work Zone Process Reviews

Publication No. FHWA-HOP-15-013

April 2015

PDF Version 773 KB

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Technical Report Documentation Page

1. Report No. FHWA-HOP-15-013		2. Government Accession No.	3. Recipient's Catalog No.
4. Title and Subtitle Guidance for Conducting Effective Work Zone Process Reviews			5. Report Date April 2015
			6. Performing Organization Code
7. Author(s) Gerald Ullman (TTI); Jeremy Schroeder (Battelle)			8. Performing Organization Report No.
9. Performing Organization Name and Address Battelle 505 King Avenue Columbus, OH 43201 Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843-3135			10. Work Unit No. (TRAIS)
			11. Contract or Grant No. DTFH61-12-D-00046
12. Sponsoring Agency Name and Address Federal Highway Administration Office of Operations (HOP) 1200 New Jersey Avenue, SE Washington, D.C. 20590			13. Type of Report and Period Covered
			14. Sponsoring Agency Code
15. Supplementary Notes Project performed in cooperation with the U.S. Department of Transportation, Federal Highway Administration. Jawad Paracha (Task Manager)
16. Abstract All state highway agencies receiving Federal-aid funds are required to perform work zone process reviews every two years. These reviews are an opportunity for the agency to reexamine how it is meeting federal requirements in 23 CFR 630 Subparts J and K in accomplishing work zone safety and mobility management. These reviews help an agency evaluate its work zone safety and mobility-related policies and procedures as well as the effectiveness of its work zone impacts analyses and monitoring efforts, and ultimately, how well it manages those impacts. The intent of the document is to share good practices and methods that agencies have found worthwhile in conducting their process reviews. The goal is that this focused information will lead to more consistent and targeted improvements in agency work zone policies and procedures. This document includes tips for success in work zone process reviews, effective use of data and performance measures in process reviews, and insight for connecting process reviews with other work zone safety and mobility improvement efforts.
17. Key Words Work zone, process review		18. Distribution Statement No restrictions. This document is available to the public.
19. Security Classif. (of this report) Unclassified	20. Security Classif. (of this page) Unclassified	21. No. of Pages 38	22. Price

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TABLE OF CONTENTS

• CHAPTER 1. INTRODUCTION
  • PROCESS REVIEW BASICS
  • PROCESS REVIEW EXPERIENCES
  • CONTENTS OF THIS GUIDANCE
• CHAPTER 2. WORK ZONE PROCESS REVIEWS: TIPS FOR SUCCESS
  • CREATING EFFECTIVE PROCESS REVIEW TEAMS
  • ADOPTING A CONTINUOUS IMPROVEMENT PERSPECTIVE OF PROCESS REVIEWS
  • DECIDING WHAT TO TARGET IN EACH REVIEW
  • DEVELOPING FINDINGS, RECOMMENDATIONS, AND ACTION PLANS
  • DEVELOPING AND PRESENTING THE PROCESS REVIEW REPORT
• CHAPTER 3. EFFECTIVE USE OF DATA AND PERFORMANCE MEASURES IN PROCESS REVIEWS
  • IMPORTANCE OF DATA AND PERFORMANCE MEASURES
    • Examples of Data and Performance Measures for Work Zone Process Reviews
    • Mobility Performance Measures
    • Safety Performance Measures
    • Customer Satisfaction Performance Measures
• CHAPTER 4. CONNECTING PROCESS REVIEWS WITH OTHER AGENCY WORK ZONE IMPROVEMENT EFFORTS
  • FHWA DIVISION OFFICE MONITORING INITIATIVES
  • THE WORK ZONE MANAGEMENT CAPABILITY MATURITY FRAMEWORK
• CHAPTER 5. REFERENCES
• APPENDIX A. SUBPART J AND K REQUIREMENTS CHECKLIST
• APPENDIX B. POSSIBLE IMPROVEMENT TOPICS TO CONSIDER
  • POLICY
  • PROJECT PROGRAMMING AND PLANNING
  • PROJECT DESIGN
  • PROJECT CONSTRUCTION AND OPERATION
• APPENDIX C. WORK ZONE PROCESS REVIEW REPORT TEMPLATE

List of Figures

• Figure 1. Work Zone Process Reviews: The Continuous Improvement Cycle
• Figure 2. Questions to Help Guide Process Review Planning
• Figure 3. Sample List of Rule (Subparts J and K) Requirements
• Figure 4. Specific, Targeted Questions Help Answer Questions Posed in Process Reviews
• Figure 5. Questionnaires and Interviews can Assess Staff Awareness, Level of Implementation, and Perceived Effectiveness of Work Zone Policies and Procedures

List of Tables

• Table 1. Sub-Dimensions Included in the Draft Work Zone Management (WZM) Framework

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