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21st Century Operations Using 21st Century Technologies

Traffic Incident Management Gap Analysis Primer


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  2. FHWA Office of Operations, "Operations Story - About Operations," [Online]. Available:
  3. FHWA Office of Operations, "FHWA Traffic Incident Management Outreach Toolkit," [Online]. Available:
  4., "What is Self-Assessment? Definition and Meaning," [Online]. Available:
  5., "What is Gap Analysis? Definition and Meaning," [Online]. Available:
  6. FHWA Office of Operations, "Freeway Management and Operations Handbook," September 2003. [Online]. Available:
  7. USDOT ITS Joint Program Office (ITS JPO), "Transportation Management Center Data Capture for Performance and Mobility Measures Reference Manual," March 2013. [Online]. Available:
  8. FHWA Office of Operations, "Senior Executive Transportation & Public Safety Summit: National Traffic Incident Management Leadership & Innovation Roadmap for Success," 26-27 June 2012. [Online]. Available:
  9. USDOT Pipeline and Hazardous Materials Safety Administration (PHMSA), "Emergency Response Guidebook: A Guidebook for First Responders During the Initial Phase of a Dangerous Goods/Hazardous Materials Transportation Incident," 2012. [Online]. Available:
  10. FHWA Office of Operations, "Traffic Incident Management Handbook Update," January 2010. [Online]. Available:
  11. National Traffic Incident Management Coalition (NTIMC), "Example Strategies for Building Stronger State Traffic Incident Management Programs," 2006. [Online]. Available:
  12. FHWA Office Of Operations, "FHWA Traffic Incident Management Publications," [Online]. Available:
  13. FHWA Office of Operations, "Regional Traffic Incident Management Programs - Implementation Guide," May 2001. [Online]. Available:
  14. FHWA Office of Operations, "Emergency Transportation Operations," [Online]. Available:
  15. American Association of State Highway and Transportation Officials (AASHTO), "Transportation Systems Management & Operations Guidance," [Online]. Available:
  16. Transportation Researsh Board (TRB), "SHRP2 L06 Institutional Architectures to Advance Operational Strategies," April 2012. [Online]. Available:
  17. New York State Department of Transportation, "New York State Traffic Incident Management Program," [Online]. Available:
  18. Louisville-Southern Indiana Traffic Information (TRIMARC), "Glossary," [Online]. Available:
  19. National Highway Traffic Safety Administration (NHTSA), "Crash Report Forms Instruction Manual 9th Edition," July 2010. [Online]. Available:
  20. TRB Regional Transportation Systems Management and Operations (RTSMO), "Operations Glossary," April 2012. [Online]. Available:
  21. Federal Emergency Management Agency (FEMA), "ICS Glossary of Related Terms," May 2008. [Online]. Available:
  22. FHWA Office of Operations, "Simplified Guide to the Incident Command System for Transportation Professionals," February 2006. [Online]. Available:
  23. Federal Highway Administration, "Traffic Incident Management In Hazardous Materials Spills In Incident Clearance," January 2009. [Online]. Available:
  24. Maryland Transit Administration, "Purple Line Glossary," [Online]. Available:
  25. National Traffic Incident Management Coalition (NTIMC), "National Unified Goal (NUG) for Traffic Incident Management," [Online]. Available:
  26. International Association of Culinary Professionals (IACP), "Technology Clearinghouse Glossary," [Online]. Available:
  27. Federal Highway Administration, "Service Patrol Handbook," November 2008. [Online].
  28. National Cooperative Highway Research Program (NCHRP), "Research Results Digest 385: The Legal Definitions of “First Responder”," [Online]. Available:
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