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21st Century Operations Using 21st Century Technologies

Roles of Transportation Management Centers in Incident Management on Managed Lanes

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United States Department of Transportation Federal Highway Administration

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
www.ops.fhwa.dot.gov

Publication #: FHWA-HOP-14-022

December 2014

Notice

This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of the information contained in this document.

The U.S. Government does not endorse products or manufacturers. Trademarks or manufacturers' names appear in this report only because they are considered essential to the objective of the document.

Quality Assurance Statement

The Federal Highway Administration (FHWA) provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. FHWA periodically reviews quality issues and adjusts its programs and processes to ensure continuous quality improvement.

Technical Documentation Page

1. Report No. FHWA

FHWA-HOP-14-022

2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Roles of Transportation Management Centers in Incident Management on Managed Lanes

5. Report Date

December 2014

6. Performing Organization Code

7. Authors

Michael J. Tantillo, Edwin Roberts, and Uzoamaka Mangar

8. Performing Organization Report No.

9. Performing Organization Name and Address

Vanasse Hangen Brustlin, Inc (VHB)
8300 Boone Boulevard, Suite 700
Vienna, VA 22182-2626

10. Work Unit No.

11. Contract or Grant No.

DTFH61-12-D-00039

12. Sponsoring Agency Name and Address

Federal Highway Administration
Office of Operations
1200 New Jersey Ave., SE
Washington, DC 20590

13. Type of Report and Period Covered


14. Sponsoring Agency Code

FHWA

15. Supplementary Notes:

The contract manager for this report was Jimmy Chu.

16. Abstract

This guidebook examines traffic incident management practices that are implemented by transportation management centers on managed lanes. The document examines the unique operating environment of managed lanes from an incident management perspective. The roles of the transportation management center in the managed lane environment are discussed in terms of incident preparedness and real-time incident management activities and support. A comparison of best practices for eight case studies is presented, and an in-depth analysis of the role of the transportation management center in incident management is presented for three of the managed lane facilities examined in the case studies.

17. Key Words

transportation management center, incident management, managed lanes

18. Distribution Statement

No restrictions.

19. Security Classif. (of this report)

Unclassified

20. Security Classif. (of this page)

Unclassified

21. No. of Pages:

101

22. Price

Table of Contents

List of Figures

List of Tables

Office of Operations