1. Report No.

FHWA-HOP-12-044

2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Traffic Incident Management
Cost Management and Cost Recovery

5. Report Date

March 2012

6. Performing Organization Code

7. Author(s)

Eric Rensel, Dennis Lebo, Brett Graves, Kathy Malarich, Charles Yorks

8. Performing Organization Report No.

9. Performing Organization Name and Address

SAIC
8301 Greensboro Dr.
McLean, VA 22102

Gannett Fleming, Inc
P.O. Box 67100
Harrisburg, PA 17106

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

12. Sponsoring Agency Name and Address

Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

14. Sponsoring Agency Code

15. Supplementary Notes

Laurel Radow, COTM

16. Abstract

This publication provides mid-level managers at transportation agencies with the resources they need to explain the benefits of traffic incident management (TIM) and TIM cost management and cost recovery to executive leadership. It also provides the same mid-level managers with information that will help them implement TIM cost management and cost recovery techniques. Costs recovery is the reimbursement for services from sources outside of the direct budget that funds the program seeking reimbursement. Cost management includes all efforts to maximize the cost-benefit relationship of program activities and involves a cyclical loop of cost planning, tracking, analysis, and evaluation and reprogramming. While costs related to responder and motorist injury, disability, fatality, and the related medical and societal costs are not addressed here as those issues are addressed in a variety of ways in the existing literature, "recoverable costs" related to TIM such as tactical and strategic costs are addressed. Costs are classified as being recovered when the program receives full or partial reimbursement from sources outside of the budget. The publication begins with a discussion of the fundamentals of what constitutes a TIM program as well as the more intricate details of what makes a TIM program effective. The document also details information about the fundamentals of cost management and cost recovery, the current state of the practice, and how practitioners can take advantage of opportunities to manage and recover costs. The document concludes by recognizing that the conversation of how to pay for recurring costs of TIM and transportation operations is just beginning, suggesting what research is still needed to progress in TIM cost management and cost recovery.

17. Key Words

Traffic incident Management, TIM, Cost Recovery, Cost Management, recoverable cost, cost tracking, incident response, resource management, cost accounting

18. Distribution Statement

No restrictions

19. Security Classification (of this report)

Unclassified

20. Security Classification (of this page)

Unclassified

21. No of Pages

66

22. Price

N/A