Cross-town Improvement Project Evaluation

Appdenix B. C-TIP User Interview Instruments

B.1 C-TIP Driver Questionnaire

Contact Information (Optional)
Name:
Title/Position:
Company/Organization:
Phone/Fax:
E-mail Address:

1. Please rate the usability of the C-TIP software (e.g., functionality, design, capabilities, etc.) on a scale of 1 to 5, with one being not at all usable and 5 being extremely usable.
   • 1 2 3 4 5
   • What are the specific strengths of the software?
   • What are its limitations?
2. Please rate the user-friendliness of the software (e.g., ease of use, training required, etc.) on a scale of 1 to 5, with one being not at all user friendly and 5 being extremely user friendly.
   • 1 2 3 4 5
3. Did the C-TIP software save you time, for example by avoiding traffic congestion, avoiding traffic incidents, or reducing the amount of idle time awaiting processing of information?
   • If so, how?
     • Can you provide an estimate of travel time savings per trip?
   • If not, why not?
4. If you used C-TIP for route guidance, did you primarily use it for initial route recommendations at the beginning of the trip or for en-route redirection?
5. What specific reroutes did you perform (either route recommendations or en-route redirects) based on the smart phone recommendations?
6. Did the software increase your productivity (e.g., number of turns per day)?
   • If so, how?
   • If not, why not?
7. Did you notice any other benefits associated with the application (e.g., fuel savings)? What were they?
8. Was the information provided by C-TIP accurate (i.e., did it accurately reflect conditions on the ground)?
9. Were the route recommendations provided by C-TIP timely (i.e., did you receive them in time to act on the information)?
10. Did you ever find the software application distracting (i.e., would you be concerned about safety when using the device while driving)?
11. Overall, how do you rate the viability of the C-TIP application for use in a commercial trucking environment?
    • 1 2 3 4 5
12. Are there any specific changes that you would make to the system to make it better serve your needs? If so, what are they?
    

B.2 C-TIP Terminal Manager Questionnaire

1. Do you or your drivers like the idea of having routing information available on a smart phone like the iPhone?
2. Did your drivers like the iPhone or would they prefer to use some other type of device?
3. What do you think about the idea of having an application that gives travel times for different routes?
4. What is your impression of the value of the application based on your specific routes, and feedback from your drivers?
5. Would your impression be any different if your drivers drove routes of different types and distances?
6. Do your drivers have the freedom to take whatever route they feel is best, or are they expected to take certain routes?
7. Did any of your drivers specifically say they saved time through:
   • An initial route recommendation (i.e., at the outset of their trip)? If so, how much, and what were the baseline and alternate routes?
   • An en route redirection (i.e., they were diverted during their trip to avoid congestion)? If so, how much and what were the baseline and alternate routes?
8. What prevented your drivers from using the routing application more than they did?
9. What conditions would need to exist for you or your drivers to see value in such an application?
10. Do you think your drivers trusted the travel time data they received? Why or why not?
11. Do you feel that the verbal/spoken recommendations provided by the application are adequate, or would a visual display be more useful?
12. Do you think your drivers would ever want to use a smart phone to receive dispatching and routing information? Why or why not?
13. What did you like about the application?
14. What didn’t you like about the application?
15. Are there specific cross-town lanes that would be more conducive to such an application? If so, what are they?
16. Would the application be more useful if:
    • It alerted drivers when a shipper releases a container for pickup?
    • It told you how much fuel you would save by taking a different route?
17. If those changes were made, would you or your drivers want to use it on a regular basis?

B.3 Pride Logistics Driver Questionnaire

Contact Information (Optional)
Name:
Title/Position:
Company/Organization:
Phone/Fax:
E-mail Address:

1. How did you use the phone during the test period? To receive work orders, update status (e.g., pickup/drop off), or both? Other?
2. What are the specific strengths of the application? What are its limitations?
3. How would you characterize the benefits of the application? In other words, how did the Android smart phone improve operations over the previous dispatch method?
4. Can you provide an estimate of the benefits, for example additional turns per day or travel time savings?
5. Did you notice any other benefits associated with the application (e.g., fuel savings)? What were they?
6. Did you ever find the software application distracting (i.e., would you be concerned about safety when using the device while driving)?
7. Are there any specific changes that you would make to the application to make it better serve your needs? If so, what are they?

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