Office of Operations
21st Century Operations Using 21st Century Technologies

Field Operations Guide for Safety/Service Patrols

Technical Report Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Field Operations Guide and Visor Cards for Safety/Service Patrols

5. Report Date

December 31, 2009

6. Performing Organization Code


7. Author(s)

John Sparks, Jessica Shuh, Arland T. Smith

8. Performing Organization Report No.

9. Performing Organization Name and Address

Delcan Corporation
4411 Suwanee Dam Rd.
Suite 560
Suwanee, Georgia 30024

8301 Greensboro Drive
MS E-12-3
McLean, VA 22102

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

12. Sponsoring Agency Name and Address

Federal Highway Administration
Office of Operations
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

Field Operations Guide

14. Sponsoring Agency Code


15. Supplementary Notes

Kimberly C. Vásconez, FHWA Office of Operations, Office of Transportation Operations, Emergency Transportation Operations Team Leader and Contracting Officer’s Technical Monitor (COTM)

16. Abstract

FHWA produced this guide was developed for use by Safety/Service Patrol operators and supervisors. It is expected that Safety/Service Patrol personnel will carry the guide in their vehicle to use as a quick reference while performing patrol tasks.

They should refer to this guide on a regular basis as a refresher on steps and tasks associated with managing incidents—particularly for those situations not encountered every day.

This guide is not designed to stand alone, but in conjunction with training and exercises that will indoctrinate the Safety/Service patrol operators into these good practices as well as Agency formal Standard Operating Guidelines or Procedures.

17. Key Words

Emergency Transportation Operations, Traffic Incident Management (TIM), Full-Function Safety/Service Patrols (FFSPs), Safety/Service Patrols, Freeway Operations, Traffic Control

18. Distribution Statement

No restrictions.

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72)

Reproduction of completed page authorized.