Office of Operations
21st Century Operations Using 21st Century Technologies

Chapter 7. Referenced Documentation

The following sections list the resources, documentation, interviews, and research used to support the development of the Service Patrol Handbook.

7.1 Interviews, Questionnaires, and Research

Using a standard questionnaire, 24 existing service patrol programs (listed below) were surveyed from across the United States. In many cases, the programs supplied supporting documents such as training materials, vehicle specifications, presentations, and SOPs for review. Chapter 5 contains the results of the interviews with these agencies.

  • Boston Samaritan Program, Samaritan
  • California Highway Patrol, San Diego Freeway Service
  • Florida Department of Transportation, Road Ranger Program
  • Georgia Department of Transportation, HERO – Incident Response Units
  • Houston (City of) Metro Police Department, Motorist Assistance Program
  • Illinois Department of Transportation, Emergency Traffic Patrol (Minutemen)
  • Kansas Department of Transportation, Motorist Assistance Program
  • Louisiana Department of Transportation, Motorist Assistance Patrol
  • Maricopa Association of Governments (MAG), Freeway Service Patrol (Arizona)
  • Maryland Department of Transportation, Emergency Traffic Patrol
  • Massachusetts Highway Department, CaresVan/Samaritan
  • Minnesota Department of Transportation, Freeway Incident Response Safety Team (FIRST)
  • New York Department of Transportation, Highway Emergency Local Patrol (HELP)
  • North Carolina Department of Transportation, Incident Management Assistance Patrols
  • Oregon Department of Transportation, Corridor Management Team (COMET)
  • Pennsylvania Department of Transportation (Engineering District 5-0), Expressway Service Patrol
  • Pennsylvania Department of Transportation (Engineering District 6-0), Expressway Service Patrol
  • Pennsylvania Department of Transportation (Engineering District 8-0), Expressway Service Patrol
  • Pennsylvania Department of Transportation (Engineering District 11-0), Expressway Service Patrol
  • Pennsylvania Turnpike Commission, State Farm Safety Patrol
  • Tennessee Department of Transportation, HELP
  • Texas Department of Transportation, Courtesy Patrol
  • Washington State Department of Transportation, Incident Response Units
  • Wisconsin Department of Transportation, Gateway Service Patrol.

7.2 Service Patrol Ride-Along

A researcher also conducted a ride-along with the Florida Department of Transportation (District 5) Road Ranger program, operated by the Central Florida Regional Transportation Authority (dba LYNX), the region’s public transit agency. The researcher accompanied the service patrol operators during their daily routine to experience the patrols’ duties first hand.

7.3 Resources and Documentation

  • COMET, ODOT’s Region 1 Incident Response Program, Standard Operations & Guidelines, Oregon Department of Transportation, March 31, 2008.

  • December 17, 2003 Homeland Security Presidential Directive/Hspd-8, The White House, Available at http://www.whitehouse.gov/news/releases/2003/12/20031217-6.html

  • Emergency Vehicle Safety Initiative, FA-272, U.S. Fire Administration, FEMA, August, 2004.

  • Florida’s Turnpike Safety Patrol Program, Standard Operating Guidelines, Florida Department of Transportation, Florida’s Turnpike Enterprise, July 8, 2005.

  • Focus on Congestion Relief, Federal Highway Administration. Available at https://www.fhwa.dot.gov/congestion/index.htm

  • Freeway Management and Operations Handbook, Federal Highway Administration, September 2003.

  • Freeway Service Patrols, A State of the Practice, David W. Fenno and Michael A. Ogden, Transportation Research Record 1634, Paper No. 98-0722, Transportation Research Board of the National Academies, 1998.

  • Freeway Service Patrol Manual, HPM 100.47, California Highway Patrol, Revised March 2004.

  • Freeway Service Patrol. Maricopa Associations of Governments, Available at http://magwww.mag.maricopa.gov/project.cms?item=2085

  • Freeway Service Patrol Warrants, Ohio Department of Transportation, Office of Intelligent Transportation System (ITS) Program Management, 2003.

  • FSP, Standard Operating Procedures, San Diego Region, California Highway Patrol, Caltrans, SANDAG, Effective July 2005.

  • HELP Program, Operations Manual, Tennessee Department of Transportation, Revised July, 2007.

  • IEEE guide for information technology – system definition – Concept of Operations (ConOps) document, IEEE Std 1362-1998, IEEE Computer Society, 1998.

  • Improving Mobility, Saving Lives, Safety Service Patrols, FHWA-JPO-99-005, Federal Highway Administration, 1999.

  • Incident Management Assistance Patrol (IMAP) Warrant, Draft, North Carolina Department of Transportation, May 21, 2007.

  • Incident Management Successful Practices: A Cross-Cutting Study, FHWA-JPO-99-018/FTA-TRI-11-99-09, Federal Highway Administration, 2000.

  • Incident Management System Model Procedures Guide for Highway Incidents, National Fire Service Incident Management System Consortium, Fire Protection Publications, 2004.

  • Intelligent Transportation Systems Benefits, Costs and Lessons Learned Databases, U.S. Department of Transportation, Research and Innovative Technology Administration. Available at http://www.benefitcost.its.dot.gov/

  • Intelligent Transportation Systems (ITS) Deployment Statistics, U.S. Department of Transportation, ITS Joint Program Office. Available at http://www.itsdeployment.its.dot.gov/

  • Intelligent Transportation Systems (ITS) for Traffic Incident Management, Deployment Benefits and Lessons Learned, FHWA-JPO-07-001, Federal Highway Administration, January 2007.

  • Intelligent Transportation System (ITS) Program, Performance Measures Review, Florida Department of Transportation, Traffic Engineering and Operations Office, September 2007

  • ITS Standards Advisory, Incident Management, Advisory No. 5, U.S. Department of Transportation, Research and Innovative Technology Administration. Available at http://www.standards.its.dot.gov/Documents/advisories/IM_Advisory.htm

  • Manual on Uniform Traffic Control Devices for Streets and Highways, 2003 Edition with Revisions 1 and 2., U.S. Department of Transportation, Federal Highway Administration, December 2007. Available at http://mutcd.fhwa.dot.gov/kno_2003r1r2.htm

  • Motorist Assistance Program, Fiscal Year 2006, Annual Report, Kansas Highway Patrol, Department of Transportation.

  • Motorist Assistance Program, FY 2008 Budget Request, Kansas Highway Patrol.

  • Motor Vehicle Traffic Crash Fatality Counts and Estimates of People Injured for 2006, National Highway Traffic Safety Administration, National Center for Statistics & Analysis, Updated January 2008.

  • National Incident Management System, FEMA 501, U.S. Department of Homeland Security, Federal Emergency Management Agency, Draft August 2001.

  • National Strategy to Reduce Congestion, U.S. Department of Transportation.

  • National Unified Goal for Traffic Incident Management, National Traffic Incident Management Coalition, AASHTO. Available at http://timcoalition.org/?siteid=41

  • New Program for Stranded Motorists Launched. TRANS REPORT, Boston Metropolitan Planning Organization, September 2003. Available at http://www.bostonmpo.org/bostonmpo/resources/trpt0903.pdf

  • Quick Clearance and “Move It” Best Practices, Executive Summary, I-95 Corridor Coalition, June 2005.

  • Regional Traffic Incident Management Programs, Implementation Guide, FHWA-OP-01-002/FTA-TRI-11-00-03), Federal Highway Administration, 2001.

  • Road Ranger Operations, Florida Department of Transportation, Traffic Operations and Engineering.

  • Safe and Quick Clearance of Traffic Incidents, A Synthesis of Highway Practice, NCHRP Synthesis 318, Transportation Research Board of the National Academies, 2003.

  • Service Patrol Resources, National Traffic Incident Management Coalition, AASHTO. Available at http://timcoalition.org/?siteid=41&pageid=2758

  • Simplified Guide to the Incident Command System for Transportation Professionals, FHWA-HOP-06-004/FHWA-NHI-06-007, Federal Highway Administration, 2006.

  • State of Florida, Open Roads Policy, Quick Clearance for Safety and Mobility, Florida Department of Transportation, Florida Highway Patrol, Signed 2002.

  • Target Capabilities List, Department of Homeland Security, Lessons Learned Information Sharing, Available at https://www.llis.dhs.gov/docdetails/details.do?contentID=26724

  • The 2007 Urban Mobility Report, David Shrank and Tim Lomax, Texas Transportation Institute (TTI), The Texas A&M University System, September 2007.

  • Photo of a The Economic Impact of Traffic Incidents on North Carolina’s Interstate Facilities, North Carolina Department of Transportation (NCDOT), September 2007Traffic Congestion and Reliability, Trends and Advanced Strategies for Congestion Mitigation, Federal Highway Administration, September 1, 2005.

  • Traffic Congestion and Reliability: Linking Solutions to Problems, Federal Highway Administration, July 19, 2004. Available at http://ops.fhwa.dot.gov/congestion_report/

  • Traffic Incident Management for the Towing Industry (TIMTOW), Towing & Recovery Association of America (TRAA), 2003.

  • Traffic Incident Management Handbook, Federal Highway Administration, November 2000.

  • Traffic Incident Management Program, Federal Highway Administration, Office of Operations. Available at http://ops.fhwa.dot.gov/incidentmgmt/index.htm

  • Trend and Pattern Analysis of Highway Crash Fatality by Month and Day, National Highway Traffic Safety Administration, National Center for Statistics & Analysis, March 2005.

  • Using Highways During Evacuation Operations for Events with Advance Notice, FHWA-HOP-06-109, U.S. Department of Transportation, Federal Highway Administration, ITS Joint Program Office, December 2006.

  • What is CapWIN?, Capital Wireless Information Net, Available at http://www.capwin.org/


July 9, 2008
Publication #FHWA-HOP-08-031