Emergency Transportation Operations
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Office of Operations 21st Century Operations using 21st Century Technologies

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Title Abstract Useful to How to Use Date 
Rapid Incident Scene Clearence Annual Report Fiscal Year 2012/2013 In an efford to provide the traveling public in the State of Florida with a cost-effective, high quality transportation infrastructure, the Florida DOT ana the FHP adopted and subseqently implemented an "Open Roads Policy" for faster clearence, safety, and mobility to make travel in FL safer and more efficient. The RISC program, a highly innovative heavy-duty towing and recovery program, supports Florida’s Open Roads Policy, which establishes a 90-minute goal for clearance of a motor vehicle crash or incident on Florida’s roadways. The purpose of the RISC program is to safely and quickly restore highway facilities for safe public use. This program is a major component of Florida’s traffic incident management strategy. TIM practitioners and managers, Public Outreach Specialists Readers can view the RISC program annual reports of Fiscal Year 2012/2013. 9/13
MoDOT Traveler Information App This traveler information mobile app is available to download for free in the iPhone App store as well as on Android Marketplace. The Traveler Information App offers the same information as the online version but with the convenience of mobility. User are able to see the entire state at a glance for areas that may be affect by workzones, incidents of 30 minutes or more, or congestion. TIM practicioners and managers Readers can download and view the mobile app for traveler information related to incidents, road weather, work zones, or congestion. 3/13
Capital Wireless Information Net The Capital Wireless Information Net (CapWIN) is a regional coalition of public safety and transportation agencies across Maryland, Virginia, the District of Columbia, and the Federal Government whose mission is to enable and promote interoperable data communications, operational data access, and incident coordination and situational awareness across jurisdictions and disciplines. TIM practictioners interested in pursuing partnerships with universities 2/13
TIME Task Force Metro Atlanta Traffic Incident Management Enhancement (TIME) Task force has a Board of Directors and initiatives are supported by four committees: Communications, Operations, programs, and Training. The Board of Directors meet monthly, the TIME task force meets quarterly and a TIME conference is held annually. TIM practioners intersted in implementing a traffic incident management task force 2/13
Segmented Lighting in Maryland Segmented lighting of fire response vehicles allows for additional control and provides the ability to turn on/off lighting on each side of the vehicle as not to impede the vision or sight of oncoming traffic and reduce distractions while driving. TIM practitioners 2/13
NCTCOG Freeway Incident Management Training Program The goal of the Freeway Incident Management (FIM) training course is to initiate a common, coordinated response to traffic incidents that will build partnerships, enhance safety for emergency personnel, reduce upstream traffic accidents, improve the efficiency of the transportation system, and improve air quality in the Dallas-Fort Worth region. Specific courses have been designed for both first responders and managers and executive level policymakers. Each course explains the goals, objectives, and benefits of multi-agency incident management coordination and training. TIM practitioners, trainers, and managers Readers can view information on the Freeway Incident Management training course as well as sign up for training 2/13
DC Fire Department use of Google Maps DC Fire Department uses an enterprise version of Google Maps to improve fire department and other agency asset management by overlaying resources an dother information on maps used during incident response. TIM practioners and managers 2/13
VDOT 511 Mobile App 511 is a one-stop resource for all the information you need to make statewide traveling as easy and reliable as possible. Using state-of-the art technology, 511 provides you with real-time traffic information anywhere you are, anytime you need them. In Virginia, there are three ways to access 511 information. You can use the 511virginia.org website or call 511 from any land line or mobile phone. You can also use our 511 VDOT app for iOS and Android devices. Through the website, you can also sign-up to receive personalized info sent directly to your e-mail or mobile device as a text message. TIM practitioners interested in deploying a mobile app for a statewide 511 system Readers can use this information as an example of integrating TIM with innovative mobile phone technology. Through the website, you can also sign-up to receive personalized info sent directly to your e-mail or mobile device as a text message. 2/13
International Association of Chiefs of Police (IACP) "Manage to Survive: Traffic Incident Management for First Responders" The International Association of Chiefs of Police (IACP) in conjunction with the Federal Highway Administration (FHWA) prepared a video detailing the impacts of Traffic Incident Management on our nation's highways. All TIM Responders and practitioners Users can view the video as well as share the link with interested individuals and practioners 10/12
VDOT Highway Performance Incident Duration Report (Updated quarterly) This website provides a graphical interface where users can view incident clearance time statistics in Virginia at the district level, sorted by incident severity, incident type, and date of occurrence. On the website, the Virginia Department of Transportation (VDOT) refers to incident clearance time as incident duration. Users can also view details on each incident and view a graph that tracks the percentage of incidents cleared within specified time frames. TIM Program Managers, other practitioners, and the general public who are interested in learning about how VDOT monitors incident clearance time. Users can view this website to learn more about how VDOT tracks incident clearance time and view the data in an easy-to-understand format. 3/10
Traffic Incident Management (TIM) Performance Measurement Knowledge Management System Fact Sheet This Fact Sheet serves as an introduction to the Federal Highway Administration's (FHWA) Traffic Incident Management (TIM) Performance Measurement (PM) Knowledge Management System. This sheet provides an overview of the TIM PM Knowledgebase and the TIMPM LISTSERV, a managed mailing list, where TIM practitioners can share tacit knowledge and documentation relevant to TIM PM. TIM practitioners interested in joining the TIM PM community who want to learn more about TIM PM. Users can learn about the TIM PM Knowledgebase and TIMPM LISTSERV and how to sign-up for the TIMPM LISTSERV. 1/10
Educational Outreach for Safe, Quick Clearance (SQC) Laws and Policies Fact Sheet This Fact Sheet provides an overview of safe, quick clearance (SQC) laws in the United States, describes benefits of implementing SQC laws, and introduces the Federal Highway Administration's (FHWA) SQC Outreach Initiative. The fact sheet also presents the objectives of this outreach program and previews expected outreach materials from this Initiative. Agency executives, decision-makers and transportation/public safety professionals interested in implementing SQC laws in their state; managers, elected officials, and members of the general public who want to learn more about the benefits of enacting SQC laws. Users can learn about SQC laws in the United States and view a brief overview of FHWA's SQC Outreach Initiative. 1/10
Incident Clearance Time Presentation (2008) Summary presentation describes MnDOT's multi-disciplinary TIM Program (FIRST). Presents sample results of performance measures for incident clearance times, including trends over time and demonstrating efficiency of FIRST teams compared to individual responder groups. Highlights recent and proposed improvements such as automated crash forms. This report is not available online. Please send an email to TIMPM@dot.gov for a copy of this presentation. TIM Program Managers and other practitioners interested in or responsible for performance measurement. These slides may help TIM Program Managers and other practitioners generate ideas for evaluating the effectiveness and value of their TIM Programs, reporting/presenting performance measurement results, and improving a TIM Program. 12/09
North Carolina Highways Incident Safety DVD Overview Part 1 Video is produced by the North Carolina Office of State Fire Marshal and instructs emergency responders on the hazards of highway emergency response and proper incident strategies, tactics and safety procedures to be implemented when operating on a highway incident in the State of North Carolina TIM practioners and trainers Viewers are made familiar with proper incident strategies and safety 10/09
Interstate 64 Traffic Response Assessment This study evaluates the impacts of using traffic response patrols along the I-64 corridor in St. Louis, Missouri, during the two-year full closure of the corridor. There are two documents, a two-page executive summary of the findings from this study and a 13-page full report. MoDOT reconstructed over 10 miles of roadway and 30 interchanges as part of this project, and redirected traffic to arterials during the two full closures. MoDOT found a benefit-cost ratio of 8.3:1 associated with implementation of their arterial service patrol program, and used performance measures to evaluate the success of this program. The study also offers recommendations for implementing traffic response patrols in other areas across the country. TIM Program Managers and other practitioners interested in or responsible for performance measurement, specifically relating to service patrols and the evaluation of these programs. Users can view these documents to learn about how MoDOT used arterial service patrol programs during the closure of Interstate 64 and how MoDOT evaluated the use of these service patrols. Users can also see how several performance measures were used to gauge the sucess of the program and view an approach to calculating the benefit/cost of service patrols. 3/09
CHART 2009 Evaluation Maryland State Highway Administration's Coordinated Highway Action Response Team (CHART) Evaluation collects performance measures related to TIM. They are documented in the quarterly and yearly performance evaluation. TIM Program Managers and other practitioners interested in or responsible for performance measurement These reports provide TIM Program Managers and practitioners with examples of annual and quarterly summary results from MD's TIM Programs including effectiveness and data quality. 3/09
Las Vegas TIM Coalition Area Open Roads Partnership Agreement This document provides an example partnership agreement between regional traffic, public safety, and emergency first responder agencies in the Las Vegas, NV area. This agreement describes the need for the TIM Coalition in the area, establishes the Coalition, and details the roles and responsibilities of the partners in the agreement. Partners include: the Nevada Department of Transportation and the Department of Highway Safety - Nevada Highway Patrol; the Regional Transportation Commission of Southern Nevada (FAST); the Clark County Departments of Public Works, Fire, Environment, and Safety; and the Clark County Coroner's Office. This document is not available online. Please send an email to TIMPM@dot.gov for a copy of this agreement. TIM practitioners and professionals looking to begin a multiagency TIM program or coalition in their area. Readers can use this document as an example of a memorandum of understanding (MOU) between agencies who are dedicated to improving TIM in their area. Example structure of a multiagency regional TIM Coalition, and language for each participating agency/'s role, can help others in development of their own MOUs. 2/09
Federal Highway Administration Focus States Initiative: Traffic Incident Management Performance Measures Final Report The Final Report for the Traffic Incident Management (TIM) Performance Measurement Focus States Initiative (FSI) summarizes key outcomes, including challenges, successes and lessons-learned, gained by participating states through this initiative sponsored by the Federal Highway Administration (FHWA). Transportation and public safety leaders from 11 States participated in the FSI and agreed on a set of core TIM objectives as well as shared definitions for three associated performance measures--roadway clearance time, incident clearance time, and secondary crashes--and common terminology, to facilitate more consistent approaches and sharing of meaningful lessons-learned in TIM performance measurement. The report documents participant experiences testing these performance measures, including institutional, operational and technical lessons-learned, and participant recommendations for advancing TIM performance measurement nationally. Professionals in transportation or public safety agencies interested in measuring program-level TIM performance and learning from the focus states' experiences. Users can learn about TIM performance measurement, its benefits, and approaches developed and tested by the 11 Focus States. Users can gain insight into institutional, operational and technical challenges, including integration and data exchange challenges, they are likely to face in implementing TIM performance measurement. 1/09
Traffic Incident Management (TIM) Performance Measurement:  On the Road to Success (executive outreach fact sheet) This Fact Sheet provides an executive overview of the benefits of Traffic Incident Management (TIM) performance measurement (PM), and the Federal Highway Administration's (FHWA) Focus States Initiative (FSI) which resulted in the consensus-based definition of three core performance measures: roadway clearance time, incident clearance time, and secondary crashes. Transportation and law enforcement leaders from 11 States participated in the FSI and agreed on shared definitions for common terminology to facilitate more consistent approaches and sharing of meaningful lessons-learned in TIM performance measurement. This fact sheet is designed to accompany the executive presentation (of the same title) or distributed alone. Agency executives, decision-makers and transportation/public safety professionals interested in measuring program-level TIM performance; managers, elected officials, and members of the general public who want to learn more about the benefits of measuring performance to improve TIM. Executives and stakeholders can use the fact sheet to obtain a quick understanding of the benefits of program-level TIM performance measurement. The Fact Sheet can be shareed with senior managers, elected officials, agency partners, and other key decision-makers to raise awareness about the benefits of TIM performance measurement. The Fact Sheet can be used as a handout to supplement the powerpoint presentation and talking points. 1/09
SafeClear Performance Report (2008) This report evaluates the performance of the City of Houston, TX's SAFEClear program in 2008. SAFEClear is a freeway service patrol program whose goal is to help reduce the number of secondary crashes that occur as a result of congestion during peak hours. The program began in 2005. For 2008, the City exceeded their incident duration goal of clearing 98% of incidents within 90 minutes and 70% of incidents within 20 minutes, where incident duration is defined as the amount of time elapsed between the notification of the tow operator and the removal of the disabled vehicle. The City responded to 89.3% of tows within 6 minutes and the average number of collisions a month was reduced on average by 120 collisions, which translates to a savings of over 4 million dollars a month for taxpayers. The economic costs associated with the program are also evaluated and presented in this report. This document is not available online. Please send an email to TIMPM@dot.gov for a copy of this report. TIM Program Managers and other practitioners interested in or responsible for performance measurement, specifically relating to service patrols and the evaluation of these programs. Users can read this report to learn about the performance of the City of Houston, TX's freeway service patrol program, SAFEClear. The performance of the program is clearly presented through a series of graphs with textual explanations of the results. 12/08
Traffic Incident Management Quick Clearance Laws: A National Review of Best Practices Three types of general legislation - Move Over, Driver Removal, and Authority Removal laws - support concurrent Safe, Quick Clearance operations intended to enhance motorist and responder safety, as well as reduce congestion and delay. Although a number of States currently have one or more of these laws in place, observed variability in the existence, wording, and coverage of Quick Clearance Laws challenges further implementation. This report includes: (1) a description of the role and relevance of Quick Clearance Laws in the broader traffic incident management context; (2) a detailed review of the purpose and intent, model language, observed content trends and anomalies, and implementation challenges and resolutions for Move Over, Driver Removal, and Authority Removal laws including specific examples from State legislation; and (3) concluding remarks and proposed strategies for implementation, including beneficial synergy resulting from combined Quick Clearance Law implementation. Includes foreword by the FHWA Associate Administrator for Operations. This report is intended for public agency management or administrative personnel and State and local political officials. Public agency management and administrative personnel will be better prepared to respond to arguments against the need for such legislation and to cite best practice examples of Quick Clearance laws. Through the use of this document, State and local political officials will be better prepared to develop and promote effective Quick Clearance legislation. This report is intended to better support Quick Clearance Law implementation efforts by: 1. preparing States to respond to questions regarding the necessity of Quick Clearance legislation by documenting common motivations for and impediments to implementation; and 2. identifying examples from existing State Move Over, Driver Removal, and Authority Removal legislation that serve to both support and challenge successful incident management operations. 12/08
Unified Response Manual for Highway Incidents This manual serves as a field reference to enhance interagency coordination of first responders at traffic incident scenes on limited-access highways in the State of Connecticut. This manual suggests guidelines that do not replace, but rather enhance existing policies and procedures. TIM managers, practitioners, emergency response managers, and executives interested in creating a unified response manual Readers can browse the Unified Response Manual for Highway Incidents for more information on the program 7/08
Hoosier Helper Hoosier Helpers is a Good Samaritan program offered by INDOT to assist stranded motorists on Indiana interstates. The purpose of the program is to help keep Indiana interstates safe, provide traffic control and medical assistance at crash sites, and offer limited road side assistance if needed. Since the program began in 1991, Hoosier Helpers have come to the aid of more than 350,000 motorists. On Thursday, October, 13, 2011, INDOT announced that State Farm Insurance will be the exclusive sponsor of the Hoosier Helper freeway service patrol. The collaborative partnership is designed to create a long-term, supplemental funding source for the program, which is celebrating its 20th year of operation. TIM program managers and practitioners interested in implementing a Service Patrol Readers can view the website for more information about the Hoosier Helper program
Hampton Roads Traffic Operations Center Annual Report for 2008 VDOT produces this Annual Report that includes various TIM measures.  VDOT collects a number of different data elements for TIM issues.  TIM Program Managers and other practitioners interested in or responsible for performance measurement looking for examples of reports. TIM Program Managers can use this example of an Annual Report on TIM performance measurement from VDOT to give them ideas for tracking/reporting on performance measurement. Reports include visual graphics.
Florida DOT's TIM Web Page This link is to FDOT's homepage for traffic incident management. The site provides FDOT's Strategic Plan, performance measurement reports, and links to Safe, Quick Clearance programs such as the Severe Incident Response Vehicle (SIRV) Team. TIM Program Managers interested to implement or improve Safe, Quick Clearance policies interested to see some example programs. TIM Program Managers can explore various components of a highly-effective State TIM Program (implemented at District level); and see examples of Strategic Planning and performance reports.
Brochure on Florida's Severe Incident Response Vehicle (SIRV) Team The Severe Incident Response Vehicle (SIRV) Team is an immediate response unit for severe traffic incidents on FL's major freeways (i.e., I-75) such as full highway closures, fatalities, overturned commercial trucks, and any other event that may last longer than 2 hours.  It carries specialized equipment and supplies such as bottled water, to support Safe, Quick Clearance of traffic incidents. TIM Program Managers interested to implement or improve Safe, Quick Clearance policies interested to see some example programs. This brochure and website provides TIM Program Managers seeking to implement similar Safe, Quick Clearance (SQC) improvement initiatives with an example of an innovative and effective SQC program, and provides contact information for where to learn more.
Florida Road Rangers Web Site The Road Rangers is a service FDOT provides for basic roadside assistance for stranded motorists. It is managed and implemented in partnership with Florida Highway Patrol. This site provides information on the program, including contact information and service area for each FDOT District Road Ranger Program. State and Local DOT or law enforcement managers interested to establish or improve a Full-Function Service Patrol. The Florida Road Ranger Program is a model Full-Function Service Patrol Program and example of an effective collaboration between transportation and law enforcement agencies.
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