Work Zone Mobility and Safety Program
Photo collage: temporary lane closure, road marking installation, cone with mounted warning light, and drum separated work zones.
Office of Operations 21st Century Operations Using 21st Century Technologies

Best Practice

BEST PRACTICE:

H1−1: Project Public Information/Public Relations Program

DESCRIPTION:

This program is directed at the project level and involves making the status of local construction projects known to the community and local businesses through the issuance of electronic newsletters or construction alerts. In addition, pre−construction public information meetings and monthly traffic management meetings may be held. The newsletters are sent to the media, businesses, residents, and others who request to be included or opt in to the electronic mailing list for project materials. The newsletters normally give the project status, lane restrictions, ramp closures, recommended detour routes, access to area businesses, and any other work zone traffic restrictions in effect.

REASON(S) FOR ADOPTING:

A need exists to provide current information to a wide range of people. In addition to providing roadway closure information, the newsletters include a list of several places people can call for additional information. The names and phone numbers are listed of the resident engineer, community relations contact, and Arizona Department of Transportation (ADOT) district office.

PRIMARY BENEFIT(S):

Local citizens are kept informed and made aware of where they can call for additional information. This promotes direct communication between ADOT and residents. Motorists can plan trips to avoid the work areas affected and reduce congestion. Businesses can plan for deliveries and incorporate work zone information into their communication with customers. The high quality of the newsletters gives them "reach" when copies are shared among friends.

MOST APPLICABLE LOCATION(S)/PROJECT(S):

Generally freeways or very large projects in urban areas, although some rural uses have been tried.

STATE(S) WHERE USED:

Arizona

SOURCE/CONTACT(S):

Matt Burdick, Communications Director, Arizona DOT CCP
Phone: (602) 712−7049
E−mail: MBurdick@azdot.gov

Office of Operations