Appendix B. Arkansas – Commercial Vehicle Driver Survey

I-30 Little Rock to Benton Construction Zone Survey

1. HOW OFTEN do you travel on this section of I-30?

• Almost every day
• 1 – 4 times per week
• A few times a month
• Once a month or less
• This is my first time

2. Considering the trip that took you through this section of I-30 today,

• what was your ORIGIN?
• what is your DESTINATION?

3. Why did you CHOOSE to travel on this section of I-30 today? (Please mark all that apply and please circle the most important reason)

• Part of a fixed dispatch route
• Shortest distance
• Thought it would be the quickest
• Roadside amenities (i.e. good restaurants, cheap gas, etc)
• No other feasible route
• Other (please specify)

4. In general, what must you do to TAKE AN ALTERNATE ROUTE? (Please mark all that apply)

• Nothing, I can reroute at will
• Call my Dispatcher
• Call my Customer
• I am not allowed to take alternate routes
• Other (please specify)

5. Have you heard of Arkansas' Pave the Way Web site (www.arkansasinterstates.com)?

• Yes; Where did you hear about it?
• No (skip to Question 6)

5a. Have you personally used the portion of the Web site that provides info on the I-30 construction zone?

• Yes
• No; Why not?
  • I don't think the Web site would be helpful (skip to Question 6)
  • I don't have convenient access when I would need it (skip to Question 6)
  • Other (skip to Question 6)

5b. HOW OFTEN do you use the I-30 Web site?

• Almost every day
• 1 – 4 times per week
• A few times a month
• Once a month or less
• Only visited once

5c. Before entering the construction zone, WHEN do you usually access the I-30 Web site?

• 6 hours or less before
• 6 – 12 hours before
• 12 – 24 hours before
• More than one day before

5d. FROM WHERE do you access the I-30 Web site?

• At home/terminal before starting trip
• En route via wireless internet
• En route at fixed internet access point (i.e. truck stop)
• Other (please specify)

5e. For WHAT REASONS do you use the I-30 Web site? (Please mark all that apply.)

• To check the status of traffic conditions
• To find out what is causing a delay
• To plan the route I will take
• To plan the time I will start my trip
• Other (please specify)

5f. Rate your level of agreement/disagreement with the following statements about the I-30 Web site:

	Completely Agree 1	Somewhat Agree 2	Neutral 3	Somewhat Disagree 4	Completely Disagree 5	Not Sure
The Web site is EASY to use
The info on the Web site is ACCURATE
The info on the Web site improves my ability to avoid delay on this section of I-30
Using the info on the Web site improves my ability to provide an on-time delivery

5. Does your dispatcher use Arkansas' Pave the Way Web site (www.arkansasinterstates.com)?

• No (skip to question 7)
• Yes
• Unsure

5a. May we have your dispatcher's contact info (optional)?
Name:  Phone Number:

6. Have you ever read the electronic message signs in this section of I-30?

• No; Why not? (Skip to question 7)
• Yes

6a. Have the electronic message signs ever caused you to exit this section of I-30 to take an alternate route? (Please mark all that apply.)

• No, nothing about the electronic message signs has caused me to change my route
• No, I have no alternate route
• Yes, when the signs have read "Traffic Slowing Ahead, delays possible"
• Yes, when the signs have read "Traffic Stopped Ahead, expect delays"
• Other (please specify)

6b. Rate your level of agreement/disagreement with the following statements about the electronic message signs:

	Completely Agree 1	Somewhat Agree 2	Neutral 3	Somewhat Disagree 4	Completely Disagree 5	Not Sure
The messages are EASY to understand
The messages are ACCURATE
The messages are DETAILED enough to help me make decisions about my route
The signs are located in the right places to help me make decisions about my route
Because of the info on the signs, I am better prepared to react to slow or stopped traffic
I feel safer traveling through this construction zone because of the electronic messages
Just having the information makes me feel less bothered by the delays in the construction zone
Using the info on the electronic messages improves my ability to provide on-time delivery

7. Have you ever tuned into the highway advisory radio on this section of I-30?

• No; Why not? (skip to question 8)
• Yes

7a. Have the highway advisory radio messages ever caused you to exit this section of I-30 to take an alternate route? (Please mark all that apply.)

• No, Nothing about the highway advisory radio system causes me to change my route
• No, I have no alternate route
• Yes, When it states that there is a delay
• Yes, When it states that there is a lane closure
• Other (please specify)

7b. Rate your level of agreement/disagreement with the following statements about highway advisory radio:

	Completely Agree 1	Somewhat Agree 2	Neutral 3	Somewhat Disagree 4	Completely Disagree 5	Not Sure
The radio broadcast quality is too poor to hear properly
The messages are USEFUL
The messages are ACCURATE
The messages are updated frequently enough
The messages are DETAILED enough to help me make decisions about my route

8. Do you use any of the following sources to get information about traffic conditions on this section of I-30? (Please mark all that apply and please circle the one you rely on the most)

• Pave the Way Web site – www.arkansasinterstates.com
• Electronic message signs
• Highway advisory radio
• CB radio
• Local radio station (please specify)
• Other (please specify)

9. Please stop me when I read the category that contains your age

• 18 – 25
• 26 – 35
• 36 – 45
• 46 – 55
• Over 55

10. How long have you been driving commercial vehicles?

• Less than 1 year
• 1 – 5 years
• 5 – 10 years
• 10 – 20 years
• Over 20 years

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