Best Practices for Road Weather Management Version 2.0
Title:
Increasing Customer Orientation in the Winter Maintenance of Roads
Abstract:
The objective of the study was to establish and compile methods that are in use in different countries for increasing customer-orientation in the winter maintenance of roads. The study was implemented through an online questionnaire. Questions related to a customer satisfaction survey, other possible means of establishing the needs of road-users, maintenance classification and local maintenance as well as information available for road users. The questionnaire was sent to 38 representatives of the member states of PIARC Committee 3.4. The representatives were from 25 different countries: Austria, Belgium, Bhutan, Canada, Chile, Korea, Estonia, Finland, France, Germany, Great Britain, Italy, Japan, Latvia, Morocco, Nepal, Norway, Portugal, Romania, Russia, Slovakia, Slovenia, Sweden, Switzerland and the USA. Responses received for the questionnaire originated from ten different countries.
Source(s):
World Road Association (PIARC), Technical Committee C3.4 Winter Maintenance
Date: 2008
Author:
World Road Association (PIARC)
Keywords:
Institutional issues
Traveler information
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