References

[1] Traffic Incident Management Handbook. Prepared for Federal Highway Administration, Office of Travel Management. P.B. Farradyne. November 2000. (http://ntl.bts.gov/lib/jpodocs/rept_mis/13286.pdf)

[2] Transportation Performance Measures Web Page. Federal Highway Administration, Operations Core Business Unit, Office of Travel Management. (https://ops.fhwa.dot.gov/Travel/Deployment_Task_Force/perf_measures.htm)

[3] Traffic Management Data Dictionary (TMDD) and Message Sets for External Traffic Management Center Communications (MS/ETMCC) Website. Institute of Transportation Engineers. (http://www.ite.org/tmdd)

[4] Highway Capacity Manual. Transportation Research Board, National Research Council, Washington, D.C., 2000.

[5] Performance Evaluation of CHART — An Incident Management Program — in 1997. Prepared by Dr. Gang-Lan Chang, Deepak Shrestha of the University of Maryland, College Park and Jean Yves Point-Du-Jour of the State Highway Administration of Maryland. May 2000.

[6] Summary of Incident Management Practices in the I-95 Coalition.

[7] Chattanooga Urban Area Highway Incident Management Plan. Prepared by the Chattanooga Urban Area Metropolitan Planning Organization and the Chattanooga-Hamilton County Regional Planning Agency. (http://www.chcrpa.org)

[8] Hazardous Materials Guide. Federal Emergency Management Agency, U.S. Fire Administration. (http://www.usfa.fema.gov/hazmat)

[9] MDOT's Freeway Courtesy Patrol 2001 Activities Report. Southeast Michigan Council of Governments, Detrioit, MI. March 2002.

[10] Guide To Developing Effective Standard Operating Procedures for Fire and EMS Departments. Federal Emergency Management Agency, U.S. Fire Administration. (http://usfa.fema.gov/downloads/pdf/publications/fa-197.pdf)

[11] Houston Motorist Assistance Program. Quarterly Report. Period July 2000-September 2000. Texas Transportation Institute. Texas A&M University System, College Station, TX.

[12] Personal communication with Nick Thompson, Minnesota Department of Transportation. March 2002.

[13] City of Austin-Austin Fire Department Website. (http://www.ci.austin.tx.us/fire/fdavg.htm)

[14] International Association of Chief of Police Website. (http://www.theiacp.org)

[15] International Association of Public-Safety Communications Officials Website. (http://www.apcointl.org)

[16] Dispatch Monthly Magazine. (http://www.911dispatch.com/cad/cadsoftware.html).

[17] K&K Computer Solutions Website. (http://kk-police.epagecity.com/site/ epage/2113_196.htm)

[18] National Fire Incident Reporting System Website. Federal Emergency Management Agency, U.S. Fire Administration. (http://www.usfa.fema.gov/dhtml/inside-usfa/nfirs.cfm)

[19] Kansas City Incident Management Program Manual. Developed by the Kansas Department of Transportation, and the Missouri Department of Transportation. Spring 1999.

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