Office of Operations
21st Century Operations Using 21st Century Technologies


a collection of organizations, publications and internet
resources, along with citations from this publication


Association for Commuter Transportation –

America Bikes –

American Planning Association –

American Public Transportation Association:
Homepage –
APTA Transit Resource Guides –

Best Workplaces for CommutersSM –

Better Environmentally Sound Transportation (BEST) –

Commuter Choice –

Institute of Transportation Engineers –

International Telework Association & Council –

National TDM and Telework Clearinghouse, National Center for Transit Research –

Northwest TDM Resource Center –

Organization for Economic Co-operation and Development –

Pedestrian & Bicycle Information Center –,

Promotional Materials Clearing House at F.S.U.’s The Marketing Institute –

Smart Card Alliance –

Surface Transportation Policy Project –

Victoria Transport Policy Institute, Online TDM Encyclopedia –

U.S. Department of Transportation (DOT):
ITS/Operations Resource Guide –
ITS Benefits & Costs Database –
FHWA Office of Operations –

U.S. DOT 511 Resources –,

International Experience

Association for Commuter Transport (United Kingdom) –

Australian TravelSmart Program –

European Union, MOST, Mobility Management Strategies for the Next Decade –

European Commission, PORTAL (Promotion Of Results in Transport Research And Learning) –

European Platform on Mobility Management –

International Association of Public Transport –

National Travelwise Association (United Kingdom) –

VM2, Vereniging Mobiliteitsmanagement (The Netherlands) –

World Bank, Transport –


America Bikes, America Bikes, America Benefits. Spring 2003.

American Public Transportation Association. 2004 Public Transportation Fact Book. 2004.

American Public Transportation Association. Online Transit Resource Guide: Smart Cards and U.S. Public Transportation. Number 6 - Revised October 2003.

Austrian Mobility Research (AMOR). MOST Final Report D9. Prepared for European Commission, March 2003.

Baig, Edward C. “Verizon hooks up Wi-Fi alternative; BroadbandAccess zippier than its predecessor.” USA Today. Mar 25, 2004. p. B3.

Battelle. Evaluation of the Acadia National Park ITS Field Operational Test: Final Report. Prepared for the U.S. Department of Transportation, ITS Joint Programs Office. June 2003.

Beers, Thomas M. “Flexible schedules and shift work: replacing the ‘9-to-5’ workday? Monthly Labor Review. Bureau of Labor Statistics. June 2000. p.33.

Burris, Mark, Ashley Yelds. Using ETC to Provide Variable Tolling: Some Real-World Results.Paper presented at the ITS America 2000 Annual Meeting. Boston, MA. May 1-4, 2000.

California Department of Transportation, District 7. 2002 HOV Annual Report. 2003.

Charles River Associates Incorporated. Building Transit Ridership: An Exploration of
Transit’s Market Share and the Public Policies That Influence It. Transit Cooperative Research
Program, Report 27. National Academy Press. 1997.

COMSIS Corporation. Implementing Effective Travel Demand Management Measures: Inventory of Measures and Synthesis of Experience. Prepared for FHWA, Report DOT-T-94-02, September 1993.

COMSIS Corporation, “Cost Effectiveness of TDM Programs,” Transit Cooperative Research Program Project B-4, unpublished Working Paper #2, 1994.

Cura, Fredrico. “Transit Agencies Seeing Increased Interest in Transit-Oriented and Joint Development.” APTA Passenger Transport. April 18, 2003: Volume 61, No. 33.

Davis, Donald D., Ph.D. and Karen A. Polonko, Ph.D. Telework America 2001 Summary. Old Dominion University, October 2001.

Dieringer Research Group. “Home-Based Telework by U.S. Employees Grows Nearly 40% Since 2001.” The American Interactive Consumer Survey. A press release from the International Telework Association & Council: September 4, 2003.

ESTC, “Overview of TDM in the United States: What Makes for Successful TDM
Programs,” paper presented at ACT UK Conference, London, November 1998.

ESTC. Commuter Choice Primer: An Employer’s Guide to Implementing Effective Commuter Choice Programs. Prepared with SAIC for FHWA, FTA and EPA, Report FHWA-OP-03-007, 2003.

Federal Highway Administration. Value Pricing Project Quarterly Reports. Office of
Transportation Policy Studies, Value Pricing Pilot Program. 2004.

Federal Transit Administration. “FTA Selects Four Communities For Pilot Program To Boost Public Transportation Ridership.” FTA Press Release. April 2, 2004.

Federal Transit Administration. TDM Status Report Variable Work Hours. U.S. Department of Transportation. August 1992. (Available on

Fekpe, Edward, Shawna Collins. Evaluation of Intelligent Transportation Infrastructure
Program (ITIP) in Pittsburgh and Philadelphia, Pennsylvania. U.S. Department of
Transportation. March 2003.

Freas, Alyssa, Stuart Anderson. The Effects of Variable Work Hour Programs on Ridesharing and Organizational Effectiveness, A Case Study: The County of Ventura. A paper before the Transportation Research Board. January 1991.

Giery, Margaret, Martin Catala, Philip L. Winters. Proximate Commuting: Potential
Benefits and Obstacles. Center for Urban Transportation Research. National TDM and
Telework Clearinghouse. July 2003.

Holmes, John R. Effects of Compressed Work Week on Employee Travel. California
Environmental Protection Agency – Air Resources Board. June 1995.

ICF Consulting. Strategies for Increasing the Effectiveness of Commuter Benefits Programs.
Transit Cooperative Research Program, Report 87. National Academy Press. 2003.

Institute of Transportation Engineers, Information Report on TDM in Highway Reconstruction,
prepared by PBQ&D, publication pending, 2004.

Intelligent Transportation Society of America (ITS America). An Overview of Transit Signal Priority. July 2002.

Intelligent Transportation Society of America (ITS America). Delivering the Future of Transportation: The national intelligent transportation systems program plan: a ten-year vision.
January 2002.

Kotler, Philip, Ned Roberto and Nancy Lee. Social Marketing: Improving the Quality of Life. Sage Publications. 2002.

Lewis, Mike. “Boeing Will Study Moving The Jobs Of Its Workers Closer To Their Homes.” Seattle Post-Intelligencer. Thursday, March 21, 2002.

Live Baltimore Home Center. Live Near Your Work.

Minnesota Department of Transportation. Twin Cities Metro Area Ramp Meter Study Final Report. Office of Communications and Public Relations. May 2002.

OnStar. “GMAC Insurance and OnStar Create Innovative Insurance Products.” OnStar Press Release. January 28, 2004.

Organization of Economic Co-operation and Development. Road Travel Demand: Meeting the Challenge. 2002.

Organization of Economic Co-operation and Development. Communicating Environmentally
Sustainable Transport The Role of Soft Measures. 2004.

Parsons Brinckerhoff. Statewide TOD Study: Factors For Success In California. California Department of Transportation. 2002.

R.H Pratt Consultant, Inc., et al. Traveler Response to Transportation Systems Changes, Transit
Cooperative Research Program Report 95. 2003 – 2004. (Selected chapters available at

Roitz, Joseph, Dr. Brad Allenby, Dr. Robert Atkyns. “AT&T 2001/2002 Employee
Survey Results - Telework, Business Benefit and the Decentralized Enterprise.” 2002.

Rosenbloom, Sandra. Transit Markets of the Future: The Challenge of Change. Transit
Cooperative Research Program, Report 28. National Academy Press. 1998.

Schrank, David, Tim Lomax. The 2003 Annual Urban Mobility Report. Texas Transportation
Institute, The Texas A&M University System. September 2003.

Shoup, Donald. “Evaluating the Effects of California’s Parking Cash-out Law: Eight Case Studies,” Transport Policy, Vol. 4, No. 4, 1997, pp. 201-216.

Shoup, Donald. The High Cost of Parking. Presentation to the International Symposium
on Road Pricing. November 2003.

Social Marketing Institute. Success Stories: Florida Truth Campaign. 2004.
Surface Transportation Policy Project. Americans’ Attitudes Toward Walking and Creating Better Walking Communities. April 2003.

Surface Transportation Policy Project and Center for Neighborhood Technology. Driven to Spend. March 2000.

Todreas, Ian L. “My Kingdom for a Horse: All About Emergency Rides Home for the Rest of Us.” TDM Review, Association for Commuter Transportation. Issue 1, 2004.

Transport. TravelSmart: A 10-Year Plan. September 1999.

Transportation Research Board, The Congestion Mitigation Air Quality Improvement Program: Assessing Ten Years of Experience, TRB Special Report 264. National Academies. 2002.

U.S. Department of Labor. Current Population Survey. May 1997.

Volpe National Transportation Systems Center. Cape Cod National Seashore Alternative Transportation Systems Long-Range Planning Study: Final Report. National Park Service. May 2003.

Wachs, Martin, “Regulation XV in Southern California: Success or Failure?” TDM
Review, Association for Commuter Transportation, Winter 1996.

White, Christopher, Jonathan Levine and Moira Zellner. Impacts Of An Employer-Based Transit Pass Program: The Go! Pass In Ann Arbor, Michigan. APTA, 2002.

Xylo, Inc. “Commuter Assistance Benefits in the Workplace,” Xylo Report, April 2001.


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